The Amazon Fresh Private Brands team is looking for an entrepreneurial, experienced, and analytical Senior Quality Manager. You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels.
This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Management, Product Development, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food & beverage products.
This position will focus on monitoring product performance of launched products, managing trend analysis and escalation mechanisms, and facilitate process improvement initiatives with suppliers and internal cross-functional teams. This position will focus on developing benchmarking mechanisms to assess category and subcategory performance and reporting mechanisms to track quality performance metrics. The position will require resourcefulness and creativity to learn new tools and systems to identify opportunities to drive automation and simplification of data management.
The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements that maintain customer trust with of our brands and products. The successful candidate will be self-motivated, enjoys working with data and identifying trends from large data sets, able to develop sound recommendations for product/process improvements, able to earn trust and influence teams, solution oriented, have solid problem solving skills, strong attention to detail, strong vision for quality standards and programs, strong interpersonal skills and ability to communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.
Key job responsibilities
– Conduct data analysis of customer feedback data across all food & beverage categories and be able to identify and prioritize improvement activities, working with cross-functional teams and suppliers as needed to drive solutions.
– Develop robust customer feedback monitoring mechanisms that mitigate and manage safety and compliance risks.
– Build dashboards or other mechanism to manage large data sets and enable business decisions.
– Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
– Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
– Define quality KPIs and develop mechanisms to track and report quality performance metrics.
– Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
– Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
– Traveling as needed to meet with suppliers and support production activities or quality investigations to resolution.
A day in the life
The Sr. Quality Manager partners internally with the Product Management, Product Development, Food Safety, Marketing, Supply Chain, Operation teams as well as suppliers to ensure the maintenance of quality expectations for our food & beverage products. This position will focus on monitoring product performance of launched products, managing trend analysis and escalation mechanisms, and facilitate process improvement initiatives with suppliers and internal cross-functional teams.
About the team
The Amazon Fresh Private Brands (AFPB) team supports physical stores and online channels for private brand food and beverage products. The AFPB Quality team is a smaller team working on building and optimizing the quality program with plenty of opportunity tackle strategic projects, solve complex challenges to improve CX where one can grow professionally and personally. The Quality team is a fun and collaborative team focusing on scaling our business within both physical stores and online channels in a dynamic fast-paced environment.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of product or program management, product marketing, business development or technology experience
– Bachelor’s degree or equivalent
– Experience with feature delivery and tradeoffs of a product
– Experience owning/driving roadmap strategy and definition
– Experience with end to end product delivery
PREFERRED QUALIFICATIONS
– Experience in areas such as market research, statistics, finance or qualitative/quantitative research
– Experience with product cycles of 6+ months
– Experience with Private Brands or consumer goods manufacturing, preferably in FDA regulated spaces.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.