EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases – all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Your Opportunity The mission of the Senior SaaS Implementation Project Manager is to successfully manage the implementation of Software as a Service product(s) for EBSCO large-scale multi-component/consortium customers. The Senior IPM role will be responsible for overall project strategy, defining roles and responsibilities across the multiple organizations and people involved. They will coordinate all steps and tasks in the project, ensuring on-time completion of all aspects, and eventual go-live and successful transition to global customer support. A Senior IPM will work hand in hand with management to establish a culture of success and learning within the team. This is a highly visible role within the organization requiring a combination of project management, technical, interpersonal, and leadership skills to be successful. This remote position is U.S.-based only (excluding U.S. territories)
What You’ll Do (Primary Responsibilities)
- Own all day-to-day operations for EBSCO’s largest and most difficult multifaceted projects including collection and delivery of project specific data, customer facing communications and status reports
- Create, manage, and track project schedules, including tracking dependencies, deadlines, and other information that may impact delivery and/or quality of project
- Organize workflows and facilitate getting work done without coercion or dictating work across multiple departments and teams within the organization
- Create, revise, and adjust project plans as appropriate to meet changing needs and requirements
- Communicate project objectives, status, expectations to project team and management via project management platforms and tools
- Provide technical support and consultative services to customers and partners diagnosing, troubleshooting and debugging issues as well as sharing best practices
- Prepare presentations, project documentation and reports
- Motivate and manage cross-functional and cross-organizational project teams, along with 3rd party partners, to work together in the most efficient and effective manner and deliver projects on time
- Spearhead communication to identify areas for improvement in internal processes within the department and cross-organizationally along with possible solutions
- Supports and educates the Team on customer and operational intricacies and efficiencies, including during Team meetings
- Acts as the first line support for team escalations including customer issues, questions, problems as well as internal technical troubleshooting and implementation best practices
Your Team You will be welcomed as a member to the SaaS Implementations Team, a team working with customers around the globe to implement EBSCO SaaS Products, such as EBSCO Discovery Service, OpenAthens, and more. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a Sr Implementation Project Manager and your development and career growth at EIS.
About You
- At least 3-5 years of directly relevant experience in project management in a fast-paced software/technical environment
- Excellent written and verbal communication skills
- Must be able to communicate with a wide variety of audiences ranging in skill set (highly technical to non-technical) and experience (individual contributors to executive management), cross-organizationally and with external partners
- Must be able to create and deliver presentations as well project plans, reports, and other project documents
What sets you apart
- Must demonstrate a proven track record of collaborating in a team environment and examples of the ability to build strong working relationships with both internal and external partners
- Excellent Interpersonal Skills
- Must be resourceful and seek solutions through research, information gathering, stakeholder discussions, and exercise sound business judgement
- PMI certification preferred
Our Offer to You
Target Annual Compensation
Target Annual Compensation Range: $63,060.00 – $90,090.00. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.