Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.
About the Job
We currently have an exciting opportunity or a Senior Support Network Engineer to join our Network Operation Support team. The primary responsibilities of this role will be to support and manage TB’s network. The Engineer will work closely with third-party providers to implement and support network solutions across the enterprise, while also providing support for LAN/WAN/Wi-Fi network connectivity services across 1,000+ networks.
What You’ll Do | Key Accountabilities
- Coordinate daily operations with partner teams and vendors.
- Deployment, configuration, and administration of TB’s store, office, warehouse, data center, and colocation sites’ network infrastructure.
- In-depth comprehension and hands-on experience with networking systems including LAN, Security, WAN, SDWAN, and WLAN
- Collaborate with team members and various organizations in order to identify and develop scalable network designs, solutions, and policy recommendations.
- Ensure continued smooth operation of the global network infrastructure, working to minimize network downtime and the effects of downtime on users by scheduling necessary maintenance or enhancements to minimize service disruptions.
- Proactively monitor and analyze network performance to identify and rectify problems and conduct rigorous network testing before implementing solutions.
- Assist internal application groups by identifying and communicating network-impacting requirements to other network engineering team members
- Capability to analyze and evaluate networks, identify issues, and provide solutions to ensure efficient network operation.
- Assist the Service Desk in troubleshooting circuit, equipment, and network issues, and serve as a senior resource in resolving critical/high-impact customer issues.
- Present solutions and offer recommendations to the leadership of the department.
What You’ll Bring | Skills & Experience
- Excellent problem-solving skills and ability to work well under pressure and in a team environment.
- Proven ability to manage multiple vendors in a partially outsourced IT environment
- 8+ years of in-depth knowledge of network protocols (Ethernet, TCP/IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF).
- Strong knowledge of Spanning-tree protocols (PVST,MSTP,RSTP)
- 8+ years of experience configuring and troubleshooting Cisco and Aruba network routers, switches, and wireless for medium and large locations and enterprises.
- Expertise in SDWAN with advanced knowledge.
- Technical understanding and hands-on experience with Palo Alto and Fortinet Firewalls related to policies, filtering, and operational support functions, or the equivalent knowledge of firewalls.
- Technical knowledge and hands-on experience with load balancers, preferably F5, is required.
- Proven experience collaborating with vendors to ensure they meet deliverables SLAs
- A CCNP certification or equivalent is required as a bare minimum.
- Knowledge of PCI/PII; IDS/IPS; APM; Designing and implementing Business Continuity Plans; Tools for Network Management (NetScout, SolarWinds, Netflow Analyzer) are preferred.
- Capability and willingness to provide support on call 24x7x365
- Demonstrated experience implementing and supporting medium to large enterprise-scale Cisco LANS/WANS, with a demonstrated understanding of established enterprise routing schemes and protocols.
- Knowledge of VMware and NSX SDN in the workplace.
- Capability to facilitate Site-to-Site VPN, Client VPN connectivity, Aruba, and Cisco Enterprise Wi-Fi solutions.
- Experience with voice-over IP telephony (VoIP) systems, including managing, installing, and upgrading (voice switches, IP telephones, voicemail systems, and call center systems).
- Experience with VoIP signaling protocols and standards such as SIP, H.323, and SCCP
Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.
Work Environment, Physical & Mental Demands
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach daily
- Able to lift and move up to 25 pounds occasionally
- Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
- Hours regularly 40 hours per week, as work dictates, from Houston, TX or a hybrid office location near Houston or Dublin Corporate Office, or a remote office location.
Benefits
This role is eligible for health, dental and vision insurance, prescription drug, retirement savings (401k, employer-funded retirement plans, deferred compensation, and other defined-benefit or defined-contribution), life insurance, accident and disability, paid time off for sick leave, vacation (80 hours per year), bereavement, jury duty, holidays (9 days per year), wellbeing program, commuter, adoption assistance, legal services, and employee merchandise discounts.
Work-Life Balance
We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:
- Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
- Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
- Holiday Early Departure | close out early the business day before a company observed holiday
$90,700 – $151,100. We take into consideration an individual’s skills, background, and experience in determining final salary. Other compensation may include a 10% Annual Incentive Plan (AIP) bonus paid out according to policy. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Work Locations: 01099I IT Dept. 6380 Rogerdale Rd Houston 77072
Job: Information Technology (IT)
Organization: Tailored Shared Services
Shift: Day Job