Data Center Community Storage and Excellence organization is seeking a dynamic, organized, and experienced Technical Project Manager to join the New Capacity Onboarding team focused on New Platform Introduction to work with our Hardware and Service teams to build out better mechanisms and pipelines for catching defects in our ability to support new technologies and platforms in our Data Centers. This role will work across multiple tech teams and be expected to evolve our existing tools, systems, and mental models on how to find, address, and implement change management solutions to issues driving technical debt into our operations organizations.
You will lead collaboration with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus. You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting data center operational requirements. You will work with multiple technical teams globally to deliver those solutions. You will be the face and voice for the project teams and ensure all stakeholders are aware of successes, risks and project status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences.
Key job responsibilities
• Develop and own plan of record for programs and projects in scope.
• Build, integrate, and maintain reporting for areas of responsibility within existing reporting schemes and mechanisms. Where required, implement new reporting.
• Build and manage project schedules/plans to support project delivery.
• Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs Plan and coordinate events including facilitation and action item management.
• Implement or enable virtuous continuous improvement cycles in macro team processes.
• Continuously monitor key metrics.
• Measure and report effectiveness of new programs and platforms.
• Develop, Own, and report on: program goals, performance, efficacy and efficiency to a variety of stakeholders across different technical domains and at varying cadences (weekly / monthly / quarterly) for area of responsibility.
• Communicate project issues and status in a concise, accurate, and professional manner
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities managing risk by bridging interdepartmental gaps.
A day in the life
A day in the life of this role will involve a mix of meeting with our internal Support Engineering and other TPM’s and collaboration with Hardware Engineering and Software teams to implement solutions to detected issues during our Onboarding validation process. You will be expected to own outcomes and closing detected gaps across the teams, and producing effective reporting demonstrating the mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings, deep dives, and personal project time.
About the team
The New Capacity Onboarding team is a centrally located team within the Amazon Infrastructure Services organization aimed at improving our overall platform and support Return on Investment between our capital expenditures (infrastructure) and operational expenditures (labor, parts). This team is specifically looking at (controlled) introduction of new technologies and platforms into our Data Center spaces, and streamlining processes and tooling around scaled deployments of existing launched platforms.
We are open to hiring candidates to work out of one of the following locations:
Boardman, OR, USA | Columbus, OH, USA | Hermiston, OR, USA | Herndon, VA, USA | Seattle, WA, USA | Umatilla, OR, USA
BASIC QUALIFICATIONS
– 5+ years of technical product or program management experience
– 7+ years of working directly with engineering teams experience
– 5+ years of technical program management working directly with software engineering teams experience
– Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
– 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
– Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
– Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.