The Consumables Shopping Experience (CSE) UX team is seeking a seasoned and skilled Sr. UX researcher to deliver a best in class shopping experience on Amazon.com. The role offers the ability to dive deep into consumables customers’ shopping behaviors and discover key insights to influence innovative retail shopping experiences across multiple exciting and diverse programs. The three main programs are: 1) The Consumables Shopping Experience team, relentlessly focused on enabling customers to easily find, purchase, and reorder the essential products they need and use every day. 2) Climate Pledge Friendly team, committed to educating and empowering customers to make more sustainable shopping choices, delivering credibility and trust. 3) The Baby Registry team, dedicated to helping expecting parents prepare stress-free to outfit their nest, themselves and for their little one on the way.
The ideal candidate will have a thorough understanding of traditional user research methods and best practices. You are nimble, creative, and pragmatic when designing and executing research; you are also interested in pushing agile research boundaries. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Amazon’s customers. You work with minimal direction and move quickly while delivering high-quality outputs. As you will work on overlapping projects, you will need multitasking skills as well as the ability to balance competing priorities and organize your work load.
Key job responsibilities
– Guide the development of our research program, focused on measuring customer experience outcomes / Voice of the Customer, which provides thought leadership to product teams and the broader organization
– Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks.
– Own all aspects of the user research and the product development lifecycle (methodology/study design, recruiting, moderation, analysis, reporting, communicating, budgeting research) and consulting on which user research methodology approaches work, and which don’t.
– Communicate complex concepts clearly and persuasively across different audiences and at varying levels of the organization.
– Work closely with interaction designers and design technologists to drive effective user research.
– Use best practices to create long-term research roadmaps and opportunity frameworks that align with and inform business strategy and goals.
– Apply front-end user research skills to deliver actionable user insights for partner teams.
– Drive impact on the business and customer experience, as measured by changes to the design and development roadmap.
A day in the life
You’ll work daily with Consumables members and central teams around the globe to surface critical customer research insights that drive both engaging and usable customer experiences at scale. While our teams move quickly and iterate frequently, you’ll also have the opportunity to ask the big questions that shape the customer experience or inspire us to develop new ones. You’ll work with UX designers and other UX researchers to guide the design and prototyping of new features or programs to test with users ahead of development. You will regularly interact with product managers, engineers, and marketing specialists to understand and guide the team’s research needs, including designing and conducting research activities.
About the team
The Consumables Shopping Experience team is comprised of passionate thinkers and tinkerers who marry creative and technical innovation to drastically improve the customer shopping experience. We have a high-paced and inclusive work culture where innovation is encouraged by anyone; we are never afraid to propose big ideas for fear of failing!
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– At least 6-8 years of experience contributing to the design of successful digital products and services, with a strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from data that illustrates how your research contributed to this success.
– Broad experience designing and running a full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
– Deep understanding of the design process and how research is appropriately integrated at each phase.
– Deep understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
– Demonstrated effectiveness in written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
– Ability to independently drive multiple concurrent projects in an agile environment.
– Ability to mentor and guide others to successful outcomes.
– Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.
– Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
– Bachelor’s degree in Customer Research, Statistics, or a related field of study
PREFERRED QUALIFICATIONS
– 8+ years of hands-on experience conducting UX and market research in an applied setting.
– MA/MS in Customer Research, Statistics, or a related field of study
– Solid portfolio of quantitative data analysis and inferential statistics informing digital product decisions and resulting in improved customer outcomes
– Experience using survey and qualitative analysis tools like Qualtrics, SPSS, R, to name a few
– Programmatic research experience defining and prioritizing customer segments and conducting foundational UX research
– Experience researching and developing experiences for global markets
– Thinking big, yet nimbly, in a highly results-driven, fast-paced and deadline-driven environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.