Overview
Full-time position starting at $26.32 – $29.28/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
Catholic Community Services operates a Supportive Services for Veterans Families (SSVF) program in King County. The SSVF program is funded by the Veterans Administration (VA) and provides supportive services for very low-income Veteran households experiencing housing instability.
Position Description
The SSVF Social Services Admin Supervisor will be responsible for overseeing administrative duties for the Supportive Services for Veteran Families (SSVF) program. This position will be the first point of contact for the public engaging with the SSVF program. They are responsible for responding to all communication on the SSVF main line and email. They will have a broad knowledge of Veteran resources and the Veteran Coordinated Entry System. They will screen Veterans for program eligibility, complete Coordinate Entry Assessments, complete KC HMIS data entry, create Veteran By Name list forms, assist Veterans in gathering required documentation and help navigate Veterans to ensure they are connected to housing services. They will also respond to and triage complaints, educate the public about available Veteran services and provide referrals. The SSVF Social Services Admin Supervisor will also assist the Compliance Manager in duties to maintain program compliance. They will be responsible for supervising and training staff located in four (4) different offices throughout King County on utilizing the Veteran Coordinated Entry System and maintaining program compliance.
Responsibilities
Veteran services coordination and referral
- Operate communications for SSVF main line and email triaging and routing correspondence as appropriate.
- KC and CCS HMIS data entry and tracking Conduct CEA enrollment and HTT Screenings.
- Track, complete and update the Veteran By Name List Form.
- Assist in Veteran By Name List maintenance Projects.
- Assist in Coordinating internal and external outreach efforts.
- Navigate veterans to match them with housing resources at Veteran Case Conferencing.
- Review client eligibility by reviewing financials and veteran status using SQUARES.
- Complete paperwork and screenings for SSVF Homeless Prevention Services and SSVF Rapid Rehousing services.
- Assist with gathering referral documentation from community partners.
- Direct and navigate veterans, the public and community providers to resources.
Administrative
- Keep the CCS SSVF website page, the SSVF hotline and SSVF website updated.
- Update staff contact list.
- Coordinate annual holiday gift donations.
- Coordinate donations and distribution.
- Update and archive SSVF forms.
- Archive paper files according to CCS Policy.
- Create and distribute welcome packets for new staff.
- Tracking of case manager credit card reconciliation.
- Coordinate annual holiday gift donations.
- Coordinate donation and distribution of items (cold weather gear, hygiene supplies, etc.).
- Update and archive forms.
- Archive paper files according to CCS Policy.
- Create and distribute welcome packets for new staff.
- Order supplies.
Supervisory
- Supervise Case managers across 3 sites in KC HMIS and compliance operations.
- Assist in compliance efforts: auditing, corrections, training staff, providing feedback to case managers, and additional tasks.
- Track and train staff on KC HMIS data entry, assessor privileges and on understanding and navigating Veterans through the Veteran Coordinated Entry system.
- Participate in onsite safety committees- update and train SSVF on staff safety, conduct monthly safety trainings to program staff.
- Complete site orientations for new staff.
- Be first responder to crisis occurring at worksite.
- Help model and train staff in de-escalation.
Qualifications
- Excellent communication and problem-solving skills.
- 2 years of experience in customer service, social services data monitoring, or program supervision.
- Strong writing skills.
- Ability to work independently and with a team.
- Excellent knowledge of Microsoft 365 Programs.
- Significant knowledge of social service resources.
- Ability to relate well to staff and clients from a diverse racial, ethnic and/or cultural background.
- Commitment to developing and safekeeping a workplace, which values and supports a culturally diverse work environment.
- Ability to travel among work sites.
- Ability to travel for required SSVF trainings.
- Commitment to CCS Mission Statement.
Preferred Qualifications
- Military veteran or strong connection to the military.
- Knowledge of KC resources and the KC Coordinated Entry System.
- Bachelor’s degree.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.