Description
Description – External
Starting pay of $18.51 per hour plus $1.00 premium pay with competitive benefits that let you see the world:
There’s never been a more exhilarating time to join United Airlines! We’re en route toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. We have an outstanding responsibility to elevate and provide opportunities in the places where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce.
Our careers include a competitive benefits package sought at keeping our employees happy, balanced, and well-traveled. World-Class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
- Travel:Fly United for free – domestic and international – bring along friends and family too!
- Flexibility:Opportunities for overtime and the ability to trade shifts to work a flexible schedule.
- Extraordinary Benefits:401(k), pension plan, health insurance, and an Employee Assistance Plan for the whole family.
- Shape your career:Opportunity to learn and grow into leadership positions, with over half of our leaders starting in the operation.
SOR duties and responsibilities include but are not limited to:
- Support standard work to achieve On Time and safe performance
- Responsible for delay prevention and cancel impact mitigation, through issue resolution, or escalation to station leadership as required
- Primary operational contact for all internal and external partners
- Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records
- Support and assist in planning and coordinating irregular operations including Long Tarmac Delay situations and reporting
- Assist in arranging passenger protection, ground transportation, hotel accommodations and related services during irregular operations
- Support customer and baggage coordination
- Plan and manage gate and remote parking
- Advise kitchen or local caterer of flight meal boarding requirements
- Update Flight Information in all applicable programs
- Issue instruction and guidance to aircraft
- Station Operations is a specialty area, therefore candidates for this position must be trained or willing to be trained in Station Operation processes and policies. All SOR’s will need to become and maintain Jet Bridge qualified.
- The position will require multi-tasking in communicating and coordinating with multiple parties including the NOC, local airport authority and working with multiple systems including updating the IOM, FID Screens and updating local briefings and Microsoft Teams information.
- In addition, an SOR may perform other customer service duties as assigned and may perform other functions within the scope of their duties to meet station operating needs.
- An SOR who has completed one year of service in the classification may be required to give instruction and on the job training to employees of the same or lower classifications covered by this Agreement.
Day Trades:SOR Agents are limited to trade off their shifts to only qualified SOR Operations Agents withinMSY
Qualifications
Qualifications – External
Required
- High school diploma/GED equivalent
- Strong communication (verbal and written)
- Two years of Customer Service Agent, Ramp Service Employee, or related work involving airport operations
- Become Ground Security Coordinator (GSC) and Complaint Resolution Official (CRO) qualified
- A necessity is to be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights, and holidays
- Must be legally authorized to work in the United States without sponsorship.
- Successful completion of interview required in addition to meeting minimal job qualifications
- Reliable, punctual attendance
Preferred
- Microsoft Office experience
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital job functions. Please contact JobAccommodations@united.com to request an accommodation.