Job Description
Strategic Resource Manager (SRM)
Job Description
The Capacity and Resource Management (C&RM) team Strategic Resource Manager (SRM) role is responsible for assigning the right resource to the right client at the right time, while balancing and optimizing employee growth, client results, and business metrics. The SRM will anticipate needs and work with Partners, MDs, and Project Managers to ensure open seats are filled and the bench is minimized in order to maximize utilization and minimize past due open seats. They will have deep knowledge of the skills of the resources in their area as well as the skills required by projects in their area. They will meet with staff regularly to ensure They understand their growth needs and project preferences as well as to set expectations with their staff re: project and skill demand and possible opportunities. This individual must anticipate project conflicts and identify alternatives to resolve conflicts as well as be opportunistic in managing the bench. They must build strong relationships with Partners, MDs and Project Managers, by providing excellent client service. They must build a strong relationship with his ABL/Solution Family/People Leader. They must prepare and analyze resource data for his/her area in order to identify issues and trends and maintain a constant pulse on the current and future shortages and surpluses in his/her area. He/she is also responsible for the data management of their area.
Core Responsibilities:
- Provides analysis around key metrics such as availability, utilization, and open seat status and identifies issues and trends.
- Works with Partners, MDs, and Project Managers to identify and define open needs and to identify staff to fulfill those needs.
- Anticipates potential staffing conflicts and proactively manages conflicts by surfacing creative alternatives that maximize utilization while minimizing bench, but are also opportunistic for staff development.
- Actively manages bench and works with Partners, MDs, and Project Managers to identify possible opportunities for bench resources as well as college hires and interns. Also, serves as primary point of contact for unassigned staff within area.
- Meets regularly with staff to ensure they understand their growth needs and project preferences as well as to set expectations with their staff re: project and skill demand and possible opportunities.
- Acquires and maintains deep knowledge of skills of staff within area as well as skills needed for projects in area.
- Helps to integrate new hires into project teams.
- Maintains a steady pulse on shortages and surpluses in area.
- Collaboratively engages other SRMs to encourage resource sharing across regions, groups, etc.
- Identifies needs that cannot be fulfilled by upcoming supply and works closely with the Capacity Lead, Talent Acquisition team and/or Contingent Labor team to ensure open requisitions are created and fulfilled and/or to consider other forms of sourcing.
- Participate in components of the performance management process with HR to help ensure consistent understanding of development needs of employees.
- Responsible for data management of area and works closely with the INDUS-based C&RM support team to ensure StaffTrak data entry/forecasting and reporting are timely and accurate.
- Collaborates with the INDUS C&RM team to focus on INDUS integration.
- Participates in the Monthly Forecasting Process for area to ensure staffing needs, utilization potential, and shortages and surpluses are proactively identified.
Measurements:
- This individual will be measured on utilization attainment for their area and on time open seat closure.
The ideal candidate will have:
- A solid understanding of the firm’s business and operations as well as a basic understanding of finance
- Excellent organizational skills, deadline-oriented and flexibility to meet changing needs of the role
- Proven ability to manage upwards and drive results
- Proven ability to set and manage expectations with staff
- Strong computer skills including proficiency in Microsoft Excel. High degree of comfort using computer software and other Microsoft business products (Word, PowerPoint, Office), including excellent data management and manipulation capabilities
- Proven ability to consistently and positively contribute in a fast-paced environment
- Strong metrics-focused with ability to use analytics to solve problems and develop solutions
- Ability to build rapport and gain the trust with all levels of personnel at Grant Thornton
- Strong leadership, communication, and presentation skills
- Ability to work independently with little direct supervision
- Aptitude to learn and leverage new technology
- Experience in professional services industry, specifically public accounting, is preferred
- Proven ability to maintain confidentiality while balancing needs to business
- Bachelor’s degree in related field
The base salary range for this position in the firm’s San Francisco, CA office is between $79,800 and $132,900.
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
About the Team
The team you’re about to join is ready to help you thrive. Here’s how:
• Whether it’s your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for your and those in your household.
• We understand that your needs, responsibilities and experiences are different – and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ColleagueSupportSpecialists@us.gt.com.
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.