We provide IT support to Western Montana businesses.
Diagnose, troubleshoot and solve IT problems!
Our team is focused on fast, effective resolutions and making raving fans.
We are looking for an experienced IT support professional with a passion for helping people and slaying troublesome IT issues that are keeping people from their work.
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.
Job Status: Full Time
Employee Type: Hourly
Pay: $23-$28hr DOE
Benefits:
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Paid parking
Kitchen, pool table, snacks, and coffee
Personal IT purchasing employee discount
Team bonding events
Work-life balanceflexibility
General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Position Roles & Responsibilities:
IT issue resolution
IT documentation maintenance
Ticket quality assurance
Working with IT Team to improve overall IT results for clients
Occasional after-hours emergency support via the on-call rotation
Technical Skills:
Desktop operating system support skills
Workstation peripheral support skills
Intermediate and/or advanced use of server operating system skills
Intermediate and/or advanced networking skills
Intermediate and/or advanced overall troubleshooting skills