Substitute Patron Services Associate (Children’s Library and inventHQ)

Salary: $21.41 – $28.97 Hourly

Location : Broomfield Library and Auditorium, CO

Job Type: TM Non-Benefited

Job Number: 2023-00246

Department: LIbrary, Arts & History

Division: Library, Arts & History

Opening Date: 08/17/2023

Closing Date: 8/30/2023 5:00 PM Mountain

FLSA: Non-Exempt

Description

We are a busy public library and makerspace that are community destinations for people of all ages to enjoy and learn. The Children’s Library is a Family Place Library with a central focus on early literacy and serving families with children newborn-12 years, while the makerspace, inventHQ, provides a place for people of all ages and backgrounds to invent, learn, play and build community. We are looking for substitutes to work at either of these locations. This substitute position is scheduled as needed and does not include benefits. Schedule will vary and include days, evenings and weekends.

A rewarding position you will love

  • Hiring Range: $21.41 – $25.19/hour
  • All employees receive a FREE REC PASS to use at the Paul Derda Rec Center, Broomfield Community Center AND the Bay Aquatic Park!
  • Make a positive impact on the lives of community members.
  • Promote a positive public image to patrons and teammates through friendly and responsive interactions.
  • Work in an environment that is driven by a philosophy of saying “yes” to new ideas.

Scope of Work

  • Possesses basic knowledge concerning library services which will include practical experience in library services and programs.
  • Is fully present. Gives customers their full attention and demonstrates a commitment to offer the best customer service.
  • Assists in use of the library or makerspace and its resources.
  • Assists in selection of appropriate resources.
  • Demonstrates and assists patrons with use of computers and devices.
  • Helps maintain physical spaces.

Essential Required Tasks/Examples of Duties

If Assigned to Children’s Library:

Greets and welcomes the public. Provides customer service in-person and on the phone while working at the Children’s Library reference desk to assist children, parents, and adults who work with children. Interviews patrons and determines information needs; answers reference questions using print and electronic resources; recommends book and other library materials; takes meeting room inquiries and keeps statistics. Assists patrons in the use of the library catalog, database and resource materials; performs basic troubleshooting for game devices and other electronic resources. Responds to and resolves customer service needs that may include location of materials; information regarding library services or programs; interpretation of library policy; internet computers & accompanying software and other equipment such as copy machines and scanners. Provides a welcoming library experience to children and families, helps to maintain noise and cleanliness standards by picking up the library play spaces, straightening shelves, picking up materials, organizing items, re-shelving materials, or shelf reading materials.. Has a basic understanding of early literacy and child development. Works as a team with Children’s Services staff and refers patrons to other staff as appropriate. Maintains confidentiality of all patron data and information.

If Assigned to inventHQ:

Works in collaboration with other library and makerspace staff to provide access to makerspace tools, machinery, and software. Must be comfortable facilitating hands-on learning. Maintains a welcoming and safe environment that supports patrons exploring new technologies and learning new skills. Teaches people of all ages how to use makerspace equipment, including but not limited to vector design software, laser cutters, electronic cutters, sewing and embroidery machines, small board electronics, and 3D printing and design. Connects patrons with creative information, tools and resources. Refers patrons to other staff as appropriate. Maintains confidentiality of all patron data and information. Assists in maintaining the physical space to include straightening, picking up materials and organizing.

Minimum Qualifications

Training – Bachelor’s degree from an accredited college or university.

Experience – One year experience in library work or a closely related field requiring extensive public contact in person and on the phone. Position in Children’s Services includes a preference for experience working with children and families, including childcare, preschool, elementary school, or library programming.

OR

Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits.

NECESSARY SPECIAL REQUIREMENTS: – Bilingual skills in Spanish and English desirable. New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background checks including local police check and sex-offender registry.

For a full job description, please and search for the job title.

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Broomfield is an Equal Opportunity Employer. For additional information

To view the summary of benefits please for more details.

01

The Broomfield Library is hiring substitute Patron Services Associates. Please indicate the Patron Service Associate (PSA) position(s) you are applying for.

  • Children’s Library
  • inventHQ

02

Are there days and/or times that you are generally unavailable to work? If so, when are they?

03

Do you have a Bachelor’s degree from an accredited college or university?

  • Yes
  • No

04

Do you have experience working in a customer service role with extensive public contact in person or on the phone?

  • Yes
  • No

05

If you are interested in working in the Children’s Library, please explain your experience working in a public library including specific duties you performed. If you do not have this experience, please type N/A.

06

Please describe your experience working with children and families. If you do not have experience working with children and families, please type N/A

07

If you are interested in working at inventHQ, please describe your experience working with makerspace tools, software, and machinery. Tools at inventHQ include laser cutters, 3D printers, vector and 3D modeling software programs, sewing and embroidery machines, die-cutters, and hobby electronics. If you are not interested in working at inventHQ, please type N/A.

08

Do you speak any other languages in addition to English?

  • Yes
  • No

09

If yes, please list each language and your level of proficiency. If no, please type N/A.

10

Please explain why you are interested in this substitute, non-benefited position.

Required Question

Job Category
Arts
Job Type
unspecified
Salary
USD 21.41 - 28.97 per hour
Country
United States
City
Broomfield
Career Level
unspecified
Company
City and County of Broomfield, CO
JOB SOURCE
https://www.governmentjobs.com/careers/broomfield/jobs/4167278