Overview
The Suites Manager is responsible for the overall management of all suites and catering activity and will provide management assistance to the AGM in the profitable management of premium operations, as needed. The Suites Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment. The Suites Manager coordinates suite level activities at the venue into a team effort that contributes to the successful execution of all events. The Suites Manager enforces all OVG’ personnel and operating policies and procedures. The Suites Manager plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.
This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.
OVG Hospitality, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about OVG Hospitality at www.oakviewgroup.com/ovg360
This role will pay a salary of $50,000 to $70,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Management of suite level services to ensure a high level of suite holder satisfaction in all pertinent areas
- Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately.
- Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
- Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
- Generates event employee schedules and verifies employee time for both Premium Services and Concessions, as required.
- Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
- Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
- Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
- Ensures all policies and procedures regarding accounting and cash handling practices are followed.
- Conducts a walk-through of suites and pantry areas after completion of the event to ensure all areas are clean.
- Generates event employee schedules and verifies employee time for the Suites Department.
- Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Assistant General Manager.
- Assists in vault opening, closing and balancing, as necessary.
Qualifications
- Valid Food Handler’s certificate if required by state and/or county of venue.
- Valid Alcohol Service Permit if required by state and/or county of venue.
- Familiar with inventory cost control and menu planning.
- Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
- Working knowledge of Point of Sale and timekeeping systems.
- Cash handling abilities; basic math skills including significant number manipulation.
- Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
- Good verbal and written communication skills.
- Ability to pay close attention to detail and coordinate various activities simultaneously.
- Ability to communicate with employees, co-workers, NFP volunteers, and business contacts in a courteous and professional manner.
- Able to be self-directed in a team-oriented environment.
- Ability to maintain confidentiality.
- Working knowledge of employee scheduling in a hospitality environment.
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; or , Bachelors preferred.
- 3-5 years food service related experience and/or training; or equivalent combination of education and experience
- Nationally recognized, advanced food service sanitation training course certification.
- Catering management experience a plus.