Requisition ID # 147671
Job Category: Maintenance / Construction / Operations; Engineering / Science; Human Resources; Information Technology
Job Level: Supervisor
Business Unit: Electric Operations
Work Type: Hybrid
Job Location: Rocklin; Fresno; Oakland; Sacramento
Based in Oakland, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation’s cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It’s the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Department Overview
The Process and Procedures team works with Distribution Operations and others to ensure new technology changes and systems align well with the business process. This includes exceptional understanding of process mapping from design, gap analysis, and change management impacts. In addition, we are responsible for maintaining the appropriate guidance documents for Distribution Operators and understand the association to other impacted departments (substation, test, and line construction).
Position Summary
Serves as an integral strategic partner and business liaison in technology decisions who understands user needs as well as business content, procedures, processes and systems for the corresponding business unit(s). Supervises teams that partner with business process owners and systems end users to define system requirements, provide user support, coordinate user acceptance testing (UAT) of new tools. Consults with the business on new technologies and features that contribute to business process efficiencies.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
A reasonable salary range is:
• Minimum (Bay Area) $118,000.00
• Maximum (Bay Area) $188,000.00
• Minimum Salary (California) $112,000.00
• Maximum (California) $179,000.00
Job Responsibilities
• Apply expert understanding of the impact(s) of technical changes to the business processes across the assigned line of business.
• Ensures efficient gathering, analyzing and documentation of business requirements.
• Ensures team analyzes and understands the end- to-end complex business processes and coordinates with IT to develop and implement solutions to meet business requirements.
• Leads team to provide ongoing technical user support of assigned business system or tool(s).
• Develop and deliver or partner with others on end user training.
• May develop and maintain metrics for assigned systems/tools and/or projects.
• May participate in longer term technology strategy development.
• Monitors systems/tools performance and Provides proactive, timely and professional communications to users regarding system status, changes or enhancements.
• Partner with stakeholders and others to ensure support from team is as expected or required
• Provides daily oversight to a team of Business Systems Specialists involved in implementing user requirements and supporting assigned business systems.
• Supervises small to medium staff of specialists.
• Supervises team to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition.
• Team may provide provides prototype demonstrations.
• Typically assigned to one business system/tool affecting a smaller user group or to a part of a larger application that affects an entire line of business.
• Create and maintain Guidance documents (Procedures, bulletins) for Distribution Operators. This includes the current state procedures as well as development of as-need bulletins for technology changes, process changes, CAP items, and others.
• Provide support to ADMS Project (Advanced Distribution Management System) for as-is and to-be process mapping for impacted stakeholders.
Qualifications
Minimum:
• BA/BS in Business, Engineering, Computer Science/Information Systems, etc. or equivalent work experience.
• 5 years of job related experience in Business, IT or Engineering fields.
Desired:
• Experience in business analysis, 5 years
• Experience in project management
• Experience in IT-Information Technology, or other job-related, 3 years
• Experience with work management processes
• Strong knowledge of the business requirements process.
• Supervisory/leadership ability.
• Detail oriented, analytical, good oral and written communication skills.
• Strong knowledge and working experience with the utility business and multiple corresponding Line of Business-related functional areas.
• Ability to work with different teams across disciplines and levels and promote good work environment.
• Good understanding of the business processes of department(s) supported and the impact(s) of technical changes to the collective business processes across functional units.
• Ability to contribute to business development.
#featuredjob
Purpose, Virtues and Stands
Our Purpose explains “why” we exist:
- Delivering for our hometowns
- Serving our planet
- Leading with love
Our Virtues capture “who” we need to be:
- Trustworthy
- Empathetic
- Curious
- Tenacious
- Nimble
- Owners
Our Stands are “what” we will achieve together:
- Everyone and everything is always safe
- Catastrophic wildfires shall stop
- It is enjoyable to work with and for PG&E
- A healthy environment and carbon-neutral energy system shall be the reality for all Californians
- Our work shall create prosperity for all customers and investors
More About Our Company
EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice
PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.