SUPERVISOR CRISIS MANAGEMENT
WHAT IS THE OPPORTUNITY?
The Crisis Management Supervisor reports to the Manager of Operational Resiliency in the First Line of Defense. The position will lead the development and implementation of all core activities of the Crisis Management Planning framework (Crisis Management, Incident Response, Testing, Tabletops, Training).
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
- Create and lead Crisis Management Working Group including defining roles and responsibilities, training, quarterly meetings/updates.
- As part of the FLoD, the Crisis Management Supervisor works with multiple first responder areas, supports and manages strategic execution of the Crisis Management framework and its related components including but not limited to (Crisis Management, Incident Response, Testing, Tabletops, Training, Reporting).
- Coordinates and reviews First Line of Defense (FLoD) core activities of the Crisis Management Planning framework inclusive of gap assessments, risk measurement, appropriateness of mitigation strategies, and material risk identification.
- Ensures Crisis Management and the FLoD roles and responsibilities, timelines, and requirements are clear
- Drives the socialization, adoption, consistent and appropriate implementation, and ongoing maintenance of the Crisis Management policies, standards, methods, etc. across the bank.
- Leads team of Crisis Management Analysts and process alignment (e.g., disaster recovery coordination, tabletops, CM tools).
- Ongoing subject matter expertise on all Crisis Management regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
- Acts as a Crisis Management Management advocate towards the front line business units ensuring business buy-in and facilitating integration of second line policies, standards, and minimum requirements.
- Aids in Board and Supervisor management reporting
- Performs Crisis Management awareness training relating to Risk Management, including new and changing policies, systems, and methodologies
- Assesses BC risks and policy/standard/procedure compliance relating to controls design, FLoD testing processes, FLoD testing results and sample based testing
- Provides support for Internal Audits and Regulatory Exams
- Ensures FLoD program compliance and maturity through
- KRI monitoring, monitoring of remediation plans and performing quality assessment reviews
- Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve
- Provides backup for Manager Operational Resilience
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor’s Degree
- Minimum 12 years of Crisis Management experience
- Minimum 3 years of financial services experience
- Minimum 3 years of project management experience
Skills and Knowledge
- Demonstrated strong skills in applying Crisis Management planning principles to various levels (staff, management and executive) of the company.
- Able to effectively interact with peers, subordinates, internal and external customers and vendors.
- Excellent, analytical, problem solving, communication, and prioritization skills
- Demonstrated ability to influence and motivate individuals and teams.
- Advanced presentation skills and oral and written communication skills
- Excellent project management skills, which include task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.
- Self-starter with the ability to work independently.
- Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint
Compensation
Starting base salary: $92,114 – $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled