Supervisor – Financial Assistance

Salary: $33.90 – $47.55 Hourly

Location : Faribault, MN

Job Type: Full-Time

Job Number: 2023-046

Department: Social Services

Opening Date: 05/24/2023

Closing Date: 6/8/2023 11:59 PM Central

Job Summary
The Supervisor of Financial Assistance coordinates and supervises activities of the Financial Assistance Unit to ensure that the practices of the Unit are accomplished pursuant to State Statutes. This position is instrumental in ensuring smooth and efficient delivery of income maintenance programs, and does so by coordinating and supervising employees working in the Unit; interpreting rules and regulations, establishing and evaluating policies; and coordinating Unit activities with other units, service areas, other County departments, and outside agencies as applicable.
Examples of Duties

• Assures all statutes, rules, and regulations of Income, Health Care Assistance, and Employment Services Assistance are effectively and professionally administered.
• Develops, monitors, and analyzes Unit budget in compliance with State, Federal, and County mandates.
• Meets program performance stands and takes corrective actions.
• Collaborates with internal customers and partners in administration of programs.
• Advocates for customers enrolled in Prepaid Health Plans through complaint and appeal procedures, ensuring that necessary medical services are provided either by the health plan directly or by referral to appropriate agencies.
• Develops County childcare plan, ensures implementation and utilization of the plan, and monitors outcomes.
• Fosters effective local and regional relations and participates in improving the delivery system; and planning and implementing local and regional projects.
• Completes essential functions specific to the Income, Health Care Assistance, and MFIP Unit.
• Monitors service contracts and maintains professional relationships with community providers.

Qualifications
MINIMUM REQUIREMENTS:
Associate’s degree in business administration, accounting, or related field and five years of experience in the financial assistance unit, including two years as a lead worker, or equivalent. Valid Driver’s license required.

CERTIFICATES, LICENSES, REGISTRATIONS:
Certification of Security & Data Privacy required upon hire and recertified annually, and Emergency Management Institute/FEMA Certification.

PREFFERRED QUALIFICATIONS:
A Bachelor’s degree in business administration, accounting, or a related field. Previous county supervisory experience.
Supplemental Information
SUPPLEMENTAL INFORMATION: Non-Union – Grade 13

HOURS: Normal business hours are 8:00 am – 4:30 pm, Monday – Friday. Full-time hours equal 40 hours per week.

Rice County offers a complete benefit package including medical, dental, life insurance, pension, holiday, vacation, sick leave and long-term disability insurance.

County employees are eligible for the Public Service Student Loan Forgiveness (PSLF) program.

01

Answers to the Supplemental Questions must be supported by the “Education,” “Work Experience” or “Skills” section of the job application. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.

• I acknowledge I have read and understand the above information.
• I do not agree to the above information.

02

Do you have a valid driver’s license?

• Yes
• No

03

Which of the following best describes your level of education at the closing date of this job posting?

• High School diploma or GED
• Associates degree in business administration, accounting or related field.
• Bachelor’s degree in business administration, accounting or related field.
• Master’s degree or higher in business administration, accounting or related field.

04

How many years of paid work experience do you have as a financial eligibility worker?

• No Experience
• Less than five years.
• Less than ten years but at least five years.
• Ten or more years of experience.

05

How many years of paid work experience do you have as a lead financial eligibility worker or financial assistance supervisor?

• No experience.
• Less than two years of experience.
• Two to five years of experience.
• Five or more years of experience.

06

Which of the following best describes your experience providing orientation and ongoing training to financial eligibility workers?

• No experience.
• Less than two years of experience.
• Two to five years of experience.
• Five or more years of experience.

07

For which of the following public programs are you policy proficient? (check all that apply)

• Child Care Assistance
• Supplemental Nutrition Assistance Program
• MnSure/Healthcare
• Long-Term Care Programs
• Cash Assistance
• None of the above

08

Which best describes your experience working with community non-profit providers?

• No experience.
• Less than two years of experience.
• Two to five years of experience.
• Five or more years of experience.

09

Which best describes your familiarity with the CaseWorks or other electronic data management systems?

• No experience.
• Less than two years of experience.
• Two to five years of experience.

10

Which best describes your experience providing employee performance evaluations?

• No experience.
• Less than two years of experience.
• Two to five years of experience.
• Five or more years of experience.

11

Which best describes your experience working with Managed Care Organizations?

• No experience.
• Two or fewer years of experience.
• Two to five years of experience.
• Five or more years of experience.

12

Which best describes your experience with the client appeals process?

• No experience – have never participated in an appeal hearing.
• Have attended ten or fewer appeals hearings.
• Attended and presented testimony at appeals hearings more than ten times.

Required Question