Summary
This position works in the Jurors’ Office of the Special Operations Division at the District of Columbia Courts, providing supervision and management of office operations in compliance with the Superior Court Jury Plan, applicable provisions of U.S. Code and D.C. Code, court rules, and court, division, and Jurors’ Office business processes, policies, and standard operating procedures.
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
While the DC Courts have a telework policy, eligibility is determined by the respective division where the position is situated within the agency.
Duties
BRIEF DESCRIPTION OF DUTIES:
- Responsible for the overall management of the office to carry out its objectives and goals. Ensures that juror enrollment, orientation, and the management of petit and grand jurors selected for jury service complies with established performance standards and business processes. Maintains confidential information and attendance records on all jurors consistent with court policy. Ensures accuracy of juror payments, resolving problems and complaints on a timely basis.
- Ensures compliance with the Americans with Disabilities Act by providing reasonable accommodations, such as sign language interpreters for Deaf/Hard-of-Hearing jurors and materials for hearing and sign augmentation.
- Monitors and certifies time and attendance in the electronic time and attendance management system. Evaluates and makes determinations on leave requests ensuring operational needs are met.
- Responsible for the collaborative performance management process by developing and implementing performance plans and evaluations; rewarding and coaching staff; documenting performance and addressing performance issues in a timely manner; and issuing corrective actions as warranted in accordance with court policy and division procedures and standards.
- Monitors facilities to ensure juror comfort. Makes recommendations regarding instruments, physical equipment, recreational tools, and environment needed to achieve maximum juror comfort level.
- Monitors and analyzes the jury management system and other applications to ensure accurate functionality, troubleshoot issues, validate statistical reports, identify systems gaps, and recommend systems modifications.
- Maintains best practices, current business processes, and standard operating procedures for efficient processing and effective customer service.
- Investigates and respond orally and/or in writing to inquiries and complaints from judicial officers and staff, other court personnel, partner agencies, attorneys, jurors, and the public.
- Builds, leads, or participates in project teams to accomplish objectives, new initiatives, programmatic enhancements, and/or operational improvements.
- Evaluates policies, procedures, and practices and make recommendations for improvement and new initiatives.
- Responsible for the timely submission of reports including but not limited to budget, workload, narratives, statistical, highlights, management action plans, personnel action reports, and data requests
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Requirements
Conditions of Employment
- Background and security investigation are required.
- A probationary period of one (1) year must be successfully completed.
To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree).
All required documentation must be received by the closing date of the announcement.
Qualifications
MINIMUM QUALIFICATIONS: High school diploma plus eight (8) years of administrative or clerical experience in a court, government agency or legal environment, including at least one (1) year of supervisory experience.
Preferred: Two or more years of supervisory experience is preferred.
Graduation from the Courts’ Management Training Program may substitute for one (1) year of supervisory experience (You must provide documentation of your management training (i.e. copy of certificate) with your application).
Education Substitution:
- Associate’s degree plus six (6) years of administrative or clerical experience in a court, government agency, or legal environment, including at least one (1) year of supervisory experience.
- Bachelor’s degree plus four (4) years of administrative or clerical experience in a court, government agency, or legal environment, including at least one (1) year of supervisory experience.
- Master’s degree plus three (3) years of administrative or clerical experience in a court, government agency or legal environment, including at least one (1) year of supervisory experience.
PREFERRED EDUCATION AND EXPERIENCE
• Bachelor’s Degree
• 4 years of administrative experience which includes 2 years of computer experience in a Windows environment
• 2 years of supervisory experience of which the successful completion of the Courts’ Management Training Program may count as one (1) year
Education
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
All required information must be received by the vacancy announcement closing date.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent agency of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts’ appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6) hours biweekly, and at 15 years it increases to eight (8) hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four (4) hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.
You may preview questions for this vacancy.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent agency of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts’ appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6) hours biweekly, and at 15 years it increases to eight (8) hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four (4) hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. D.C. Courts Management Training Program Certificate (if applicable)If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
To process your application successfully, DC Courts encourages applicants to use Internet Explorer (IE) 9 or IE 10 since these are internet browsers supported by our system.
Agency contact information
T. Morris
Phone
202-879-0496
Fax
000-000-0000
Email
Tianne.Morris@dcsc.gov
Address
District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. D.C. Courts Management Training Program Certificate (if applicable)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
To process your application successfully, DC Courts encourages applicants to use Internet Explorer (IE) 9 or IE 10 since these are internet browsers supported by our system.
Agency contact information
T. Morris
Phone
202-879-0496
Fax
000-000-0000
Tianne.Morris@dcsc.gov
Address
District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request