Summary
This position is in the Division of Consumer and Business Education (DCBE), a dynamic communications office located in the Bureau of Consumer Protection (BCP) of the Federal Trade Commission (FTC). DCBE is responsible for developing and marketing educational materials to help consumers know their rights in the marketplace and help businesses comply with the FTC laws and regulations.
This job is open to
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a “surplus” or “displaced” employee.
- Individuals with disabilities
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
- Veterans
Clarification from the agency
All U.S. Citizens
Duties
The Supervisory Consumer Education Specialist / Assistant Director will perform the following duties:
Participates with the Associate Director in strategic and operational planning for the Division of Consumer and Business Education.
Identifies Bureau actions, programs, or policies worthy of outreach campaigns in English, Spanish, and other languages, and targets the most effective outlets to use in communicating with intended audiences.
Leads the DCBE team in doing outreach and creating resources in fluent Spanish.
Provides input on long-term goals and how to achieve them.
Identifies resources required to meet goals, including staff and budget resources.
Helps to oversee formulation and execution of DCBE’s budget.
Manages and oversees bilingual and multilingual consumer and business education campaigns, both large and small, as well as research projects.
Plans and assigns the work of DCBE staff, taking into account broad priorities, knowledge and skills of staff members, and the nature of the work. Identifies ways to improve the quality and quantity of the division’s work.
Evaluates, and leads DCBE staff in evaluating bilingual and multilingual program and campaign results to improve future effectiveness.
Provides direct supervision of DCBE staff, including developing performance standards and evaluating work performance, and identifying and arranging for developmental opportunities and training.
Works with the Associate Director on hiring, promotion, and other personnel decisions.
Applies substantial experience with FTC law and procedure and with BCP program areas, and broad knowledge of the work of other Commission offices, in the management of DCBE’s educational efforts for consumers and business.
Works closely with the Bureau Director’s office, Associate and Assistant Directors, Regional Offices, staff attorneys and other agency personnel to determine the timing, scope, content, messaging, tone, and legal and factual accuracy of educational materials in English, Spanish, and other languages.
Analyzes, reviews and edits DCBE staff’s written and design work product in English and Spanish, including for legal and factual accuracy; for clarity, grammar, and tone; for its content and messaging; and to determine whether it is appropriate for the intended audience.
Ensures that materials adhere to BCP and DCBE standards and are developed according to established procedures. Such standards include the understanding and application of plain-language writing in both English and Spanish.
Directs, reviews, and provides input on work of outside contractors.
Establishes and maintains effective working relationships with individuals and groups of national and regional prominence, including consumer groups, trade associations, and other state and federal government agencies.
Requirements
Conditions of Employment
- U.S. citizenship requirement must be met by the closing date of this vacancy.
- Position is subject to a background investigation.
- Males born after December 31, 1959 must register with Selective Service.
- You may serve a one-year probationary period under this appointment.
- Resume and supporting documents (See How To Apply).
- This position is not in the bargaining unit.
Qualifications
To qualify for the Supervisory Consumer Education Specialist, (Assistant Director) at the GS-15 level, you must meet the following requirements:
You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-14 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: applying substantial knowledge of the rules, statutes, and programs administered by an agency involved in the education of consumers or businesses; carrying out and leading teams in doing outreach in English and Spanish; developing English and Spanish consumer-facing materials in plain language; setting strategic consumer protection goals in collaboration with broader teams; creating and managing outreach and resource creation in multiple languages managing aspects of any projects or materials relating to consumer or business education; preparing, reviewing and editing written materials that effectively persuade and influence and that provide clear descriptions of complex issues; giving effective oral presentations in English and Spanish to diverse groups within and outside of one’s own organization; developing and enhancing relationships with points of contact at government agencies and other partners; overseeing and evaluating the work of other professionals and administrative personnel.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no education substitution for specialized experience.
Additional information
If you are a veteran with preference eligibility and are claiming 5-points veterans’ preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans’ preference, you must also submit an SF-15, “Application for 10-Point Veterans’ Preference” plus the proof required by that form. For more information on veterans’ preference visit: VETERANS GUIDE
Males born after 12-31-59 must be registered or exempt from Selective Service (see SELECTIVE SERVICE).
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: CAREER TRANSITION.
Non-competitive Appointment Authorities:
For more information on non-competitive appointment authority eligibility requirements:
– Persons with Disabilities-Schedule A
– Special Hiring Authorities for Veterans
– Special Hiring Authority for Certain Military Spouses
– Other Special Appointment Authorities
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your resume and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category.
Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans’ preference.
The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Adaptability, Attention to Detail, Customer Service (Clerical/Technical), Reading, Speaking, and Writing
Skill in communicating in English and Spanish.
Knowledge of the organization, procedures, and operations, as well as the rules, statutes and programs administered by, an agency in order to effectively develop, implement, and evaluate national outreach campaigns for programs and initiatives.
Knowledge of principles and methods of educating consumers and businesses.
Skill in written communication.
Skill in oral communication.
Ability to supervise others.
To preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12040856.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
– Cover Letter, optional
– College Transcript(s), if qualifying based on education
– Veterans’ Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
– Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
– Schedule A- In order to receive consideration under the Schedule A authority, you must provide a certification of job readiness printed on a medical professional’s letterhead and signed. For more information, please visit USAJOBS Individuals with Disabilities (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/)
– Demonstrated fluency in written and spoken Spanish: include a link or copy of a written product you created, along with a link to something indicating your level of spoken Spanish.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
– To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
– Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
– After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
– You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
Corey Pickeral
Phone
202-326-3002
Email
cpickeral@ftc.gov
Address
Federal Trade Commission 600 Pennsylvania Ave, NW Suite H-723 Washington, DC 20580 US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
– Cover Letter, optional
– College Transcript(s), if qualifying based on education
– Veterans’ Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
– Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
– Schedule A- In order to receive consideration under the Schedule A authority, you must provide a certification of job readiness printed on a medical professional’s letterhead and signed. For more information, please visit USAJOBS Individuals with Disabilities (https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/)
– Demonstrated fluency in written and spoken Spanish: include a link or copy of a written product you created, along with a link to something indicating your level of spoken Spanish.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
– To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
– Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
– After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
– You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Agency contact information
Corey Pickeral
Phone
202-326-3002
cpickeral@ftc.gov
Address
Federal Trade Commission 600 Pennsylvania Ave, NW Suite H-723 Washington, DC 20580 US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request