Title: Support Enforcement Specialist Senior (Review and Adjustment Team), W2375
State Role Title: Program Admin Specialist I
Hiring Range: $49,350 – $55,830 commensurate with experience
Pay Band: 4
Agency: Department of Social Services
Location:DCSE ROANOKE
Agency Website:www.dss.virginia.gov
Recruitment Type: Agency Employee Only – A
Job Duties
The Support Enforcement Specialist Senior with the Division of Child Support Enforcement Eastern Virginia District Office serves as lead program agent on assigned child support case management team. Engaging families for success so that they have the financial and family support they need to grow and thrive. The Support Enforcement Specialist Senior managing most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train, orient, cross-train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non-custodial parents and support custodial parents and their children and will provide direct support to the Division of Child Support Enforcement.
Minimum Qualifications
Must have demonstrated:
• Skill in information collection through interviewing and obtaining/ reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results.
• Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
• Ability to give guidance to others that promotes teamwork, improving member contributions and team results.
• Skill in effective oral and written communication.
• Ability to work independently: plan, organize, and handle multiple priorities in a case
management/caseload setting.
• Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
Works in a considerate and respectful way as a team member to set, clarify and achieve team goals.
Additional Considerations
• Comprehensive knowledge of child support enforcement.
• Experience in case management or gathering and organizing client documentation to process financial transactions or maintain case activities.
• Experience in child support enforcement.
• Knowledge of and/or experience in legal processes, to include preparing legal documents and providing court testimony.
• Experience analyzing work processes to develop and deliver training to improve processes and results.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy. All telework and remote positions are subject to change and may be required to report to an office as needed.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.
Contact Information
Name: VDSS – Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.