Work with a nationally ranked CPA and advisory firm that is passionate for what’s next. Aprio has 15 U.S. office locations, one in the Philippines and more than 1,500 team members that speak 35+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio’s Information Technology team and you will help clients maximize their opportunities. Aprio, LLP is a progressive, fast-growing firm looking for a Support Engineer to join their dynamic team.
As a Support Engineer you are responsible for the Triage Level I trouble tickets. Reviewing strategies in regards to desktop resources, investigates technology trends, and forecasts resource needs, recommends alternatives, and facilitates acquisitions and upgrades. Develop desktop standard images and verify that all desktops remain consistent with the standard. Receive technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources. Research and resolve issues. Install, troubleshoot, repair, implement, and manage desktop resources such as desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners. Work directly with customers to provide help and solve any and all IT issues.
Position responsibilities:
- Partner with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity
- Ability to adapt to consistently changing environments, manage time and priorities, and handle high stress situations
- Ability to work independently – takes initiative and will research new issues to find resolution
- Analytical and problem-solving skills
- Strong Troubleshooting skills
- Well-developed oral and written communication skills; strong customer service abilities.
- Able to write reports, business correspondence.
- Manage own work schedule with minimal supervision using exemplary time-management skills.
- High technical aptitude.
- High degree of initiative and independent judgment.
- Well-developed analytical and problem solving abilities.
- Must be able to carry out complex technical instructions.
- Highly organized.
- Strong attention to detail.
Qualifications:
- IT Service Desk experience in two of the following areas:
- Microsoft Exchange & Microsoft Server (set up & configuration) experience, including Exchange (group policies, upgrades, able to navigate active director without assistance)
- Windows Server migrations
- Previous experience with Help Desk Ticketing systems
- Office 365
- Windows Defender
- Box
- MS Teams Telephony & Voice Integration / Troubleshooting Experience
$28.50 – $36 an hour
The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
Perks/Benefits we offer for full time team members:
– Medical, Dental, and Vision Insurance on the first day of employment
– Flexible Spending Account and Dependent Care Account
– 401k with Profit Sharing
– 9+ holidays and discretionary time off structure
– Parental Leave – coverage for both primary and secondary caregivers
– Tuition Assistance Program and CPA support program with cash incentive upon completion
– Discretionary incentive compensation based on firm, group and individual performance
– Incentive compensation related to origination of new client sales
– Top rated wellness program
– Flexible working environment including remote and hybrid options
What’s in it for you:
– Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.
– An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
– A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
– Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
– Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
– Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.