Do you thrive on performing in a fast paced environment where your actions will directly impact a billion dollar business with global reach? Do you want to lead initiatives that will have a significant impact to Amazon’s customer experience and bottom line?
The Creator Economics team is looking for Support Engineer to help build, scale and operate intelligent payment economics solutions to deliver impact, and drive growth of the Amazon Associates Program worldwide. We’re an enabler for Amazon Associates’ rapid growth, responsible for ensuring efficiency and effectiveness of the affiliate marketing spend for Amazon WW. We offer a singular solution to manage all of the affiliate marketing budgets, promotions and payments in real-time while being transparent and audit-able from the ground-up.
Why It Matters and Why You Will Love It
Amazon and Associates Program are growing at an incredible rate. To keep up with that growth we must continually innovate to define and build different ways to compensate and reward our creators. You’ll develop and deliver on the vision and help us rapidly launch and scale our products while maintaining quality controls. You’ll be part of a growing, fast paced, and fun team. You’ll have ownership, not just responsibility. You will partner closely with development team that works across technologies, and delivers Internet scale solutions that focus on high throughput, low latency, high stability and load tolerance. Lastly, we offer competitive salary and benefits, outstanding career and growth opportunities and an exciting and team-oriented atmosphere.
This role will have a profound impact on millions of creators across the world. If you have an entrepreneurial spirit, know how to deliver, are technical, highly innovative, and long for the opportunity to build pioneering solutions to challenging problems, this role is for you.
Key job responsibilities
We are looking for Support Engineer to own and commit to the operational excellence of the many software services that are responsible to process hundreds of millions of dollars of payments to creators. You will embed with the engineering teams to work hand in hand focusing on improving the overall quality of the software solution by participating in process reviews, identifying and mitigating support risks, developing metrics, defining SLAs, writing tools and run books, root cause and solve tickets.
Primary Responsibilities:
- Own setting up payment plan, running monthly payment audits, creating scripts to check that payments actually worked, and executing controlled changes related to incentive payments.
- Work on operations and maintenance driven coding projects, primarily in Java and Python.
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Work with the development team to automate features
Expectation:
- You are self motivated with the ability to work independently with minimal supervision.
- You have ability to maintain Customer Focus, stay motivated and be proactive.
- You insist on the highest standards from self and others.
- You have good verbal and written communication skills.
- You have good attention to detail and organizational skills.
About the team
Amazon’s affiliate marketing program, Amazon Associates, spans across millions of creators WW that create compelling original content to help customers make informed purchase decisions for new products and services on Amazon. We run this multi-billion dollar, worldwide business by leveraging the technology and scientific base of Amazon, while maintaining an end-to-end ownership for providing content building tools, attribution tracking, payments, rich insights and recommendations to customers at scale.
Here is what makes Amazon Associates an exciting and rewarding place to grow your career:
- We own our space end-to-end, and have a wealth of opportunities for innovation: We run one of the largest affiliate marketing programs in the world, and we own the business end to end while leveraging the technology and scientific wealth of Amazon. This gives us the opportunity to think big, try new things, and pave the way for the industry as a whole.
- We serve a diverse population of content creators, and that’s a motivating challenge: We serve all associates, from a small blogger with 50 readers, through TikTok influencers with over 5,000 followers, and all the way to some of the largest publishers in the world. Each of these and specific business challenges and opportunities, and we partner with them to reach millions of customers worldwide. We cover everything from B2B to B2C.
- We (literally) have to keep up with the Kardashians: As we strive to meet our customers wherever they spend their digital time, we’re at the forefront of what’s “new” and “cool” on the internet, and that makes our challenges complex and exciting.
- We have the resources of a big company and the drive of a startup: We have an entrepreneurial culture and can quickly build new things but also invest in scalable and beautiful solutions.
- We can add value for our customers: We have the ability to help facilitate customer shopping decisions for millions of products and services, and we always keep this mission front of mind.
BASIC QUALIFICATIONS
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- 3+ years of technical support experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,800/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.