Job Type
Full-time
Description
THIS POSITION IS LOCATED IN UNION, WA
Our ability to achieve our mission is enhanced by a diverse team and an inclusive culture. We seek candidates who possess knowledge, skills, and lived experience that contribute to the diversity of our team and share a commitment to equity.
If you are passionate about people and want to work on a team that values the unique gifts everyone has to offer, we would love to hear from you!
Pay, Perks, and Benefits
- $22 – $25/hr
- 32 hours per week (full-time, benefit eligible)
- 11:00am to 7:30pm shift (subject to change in the summer)
- 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria)
- Health insurance (Medical, Dental, Vision, Hospital/Accident)
- Life insurance
- Education Assistance Program
- Paid time-off (11-31 days per year depending on consecutive years of service)
- Free daily meals prepared in our kitchen
- Free kayak and paddleboard rentals
- Discounts on rooms, spa, restaurant and more!
About This Position
This position interacts closely with end-users and operators to assist in the restoration of services and to identify and help correct core problems. This position resolves basic-to-moderate problems in support of the Information Technology Manager and escalates issues accordingly. You will provide support for computer, application, system, device, access, and hardware issues and respond to all requests for technical support across various mediums. Documents, tracks, and monitors the problem using applicable systems and tools while proactively maintaining, patching, updating, and replacing systems when needed. Core responsibilities include (but are not limited to) the following:
- Provide end-user technical support via phone, internal ticketing system, and in-person to resolve open tickets while tailoring communication style and troubleshooting delivery to match knowledge or skill level of end-user.
- Record, track and document the support desk request problem-solving process, including all actions taken, through to final resolution, and user communication.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Interface with guests, groups, and banquet staff for audio visual, phone, television and network needs.
- Work with Food and Beverage and Banquet staff to respond to point of sale issues.
- Perform core user administration across active directory, azure, and various other software and network systems including password management, security groups, and distribution lists.
- Ensure the safety and security of all company data, maintaining confidentiality at all times.
- Test, diagnose and resolve end user hardware, OS and application problems, including the ability to identify desktop application interdependencies and or conflicts.
- Vacation relief and on-call as needed
- Other duties as assigned
- Full job description available upon request by emailing Careers@Alderbrookresort.com
Our Process and Timeline
- Applications will be screened for the necessary qualifications, whereupon selected candidates will be scheduled for an initial interview with our Information Systems Director.
- Upon completing a successful interview, the candidate will be given a skills assessment approximately 30~45 minutes in length to evaluate their level of skill in the various functions of the job. Afterwards the candidate will have an opportunity to discuss the results and thought process with the Information Systems Director.
- If both of the above are met successfully the candidate will then interview with members of our IT Committee who will then confer to make a hiring decision.
Applicants who need accommodation in the application process or wish to receive this job post in an alternative format, should contact Human.Resources@Alderbrookresort.com. All positions will remain open until filled. The company reserves the right to close job postings at any time.
Requirements
Qualifications
- Thursday through Sunday availability, required.
- 2+ years of hands-on working experience with computer hardware and peripherals in a corporate environment, required.
- Associate’s Degree in IT-related field, preferred.
- Working knowledge of Windows 8/10/11, Office 2016 and newer, and Windows Server OS, required.
- Strong familiarity of Active Directory, DNS, DHCP, required.
- Working knowledge of Point-of -Sale systems, PC hardware, and printing systems, required.
- Working knowledge and troubleshooting capability of Audio/Visual systems, required.
- Familiarity with VoIP and analog phone systems, preferred.
- Working knowledge of networking concepts, routing, and switching functions, required.
- Displays a customer-centric mindset when communicating with end-users, always putting their needs and satisfaction first, required.
- Lift and/or move PCs, monitors, servers, and associated equipment as needed, required.
- Previous hotel/hospitality experience, a plus.
Successful Characteristics
- Professional : Report to work when scheduled and with a professional and well-groomed appearance.
- Effective Planning : Ability to prioritize tasks and duties.
- Personal : Pleasant personality – provides eye contact, hospitable by nature; speaks with poise, voice control and confidence using proper English; service oriented, fast learner, self-reliant, sensitive, tolerant of stress and able to maintain a positive attitude at all times, shows initiative, judgment, desire & ability to work with a diverse staff, commitment to the Resort and fulfillment of the Alderbrook Promise.
- Knowledge of Work : excellent attention to detail, work standards.
- Interpersonal : Ability to work/communicate effectively verbally with multiple operating departments. Able to speak, read and write English.
- Work habits : Ability to work independently, autonomously and without supervision, while also able to follow written and verbal instructions when necessary. Able to work long hours and additional hours if necessary. Team-oriented.
Below is extra information about work environment, standard specifications, and full EEO statement
Physical Demands of the Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand for extended periods; walk; sit; climb stairs; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, bend and twist, push and pull, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. May require sustained visual and mental concentration.
- Work Environment : Conditions are those of a typical of an indoor/outdoor hotel environment. It is a controlled environment, and the position experiences variations in temperature and a moderate level of noise in the work environment.
Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Alderbrook Resort & Spa may amend a job description at any time with or without notice.
Our ability to achieve our mission is enhanced by a diverse team and an inclusive culture. We seek candidates who possess knowledge, skills, and lived experience that contribute to the diversity of our team and share a commitment to equity .
Alderbrook Resort & Spa is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, sex, creed, religion, age, marital or nursing mother status, pregnancy, national origin, citizenship, the presence of any sensory, mental, or physical disability, veteran status, sexual orientation, gender identity, gender expression, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other status or characteristic protected by applicable local, state, or federal law.
~we look forward to your application~
Salary Description
$22 – $25/hr