Job Type
Full-time
Description
SWITCHBOARD OPERATOR POSITION OVERVIEW
The Switchboard Operator answer incoming phone calls and direct the calls to the appropriate person or department. The individual must be capable of answering phones in a courteous and patient manner, as well as provide effective telephone switchboard and other departmental services. Operators work independently in a small office like a call center environment.
SWITCHBOARD OPERATOR ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receive and route calls to correct departments/services
• Must learn the internal intranet systems and VA phone protocols
• Follows all safety rules and regulations
• Route emergency calls appropriately based on the Standard Operation Procedure manual
• Performs all job tasks listed in Statement of Work
• Available to backfill hours if colleagues are sick, on vacation or out based on other emergencies
• Ability to communicate and work cooperatively with other Switchboard operators, Switchboard supervisor, and Hospital staff
• Additional Operator duties as assigned
PAY & BENEFITS:
$ 17-19 Per hour
- Medical, Dental and Vision Insurance
- Generous PTO package and paid holidays
- Company-paid life insurance and long term disability insurance
- Ability to purchase accident insurance, short and long-term disability insurance.
- Opportunities for internal training and development
- Annual stipend for continuing education in certain positions
- Retirement Plan eligibility after one year of service with eligibility in company profit sharing
- Most positions offer Monday – Friday work schedules
Requirements
SWITCHBOARD OPERATOR QUALIFICATIONS
- Excellent communication skills (written and verbal), grammar, and reasoning skills
- Ability to handle confidential and sensitive information without breach
- Related experience required
- Provide excellent customer service and model effective communication skills when handling callers
- Minimum High School Diploma, or equivalent
- Must be at least 18 years or older
SWITCHBOARD OPERATOR WORKING CONDITIONS
- Frequent standing, typing, moussing, and reading paper and electronic documents
- Ability to file and track documents and data, both in written and electronic form
- Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.
- On occasion, some early, late and overtime hours may be required
Salary Description
$17 – $19