Role and Responsibilities
- Broad knowledge of infrastructure functions (Network, Server, Cloud).
- Ability to identify creative infrastructure solutions to complex business technology problems.
- Proven technology leader with ability to work with disparate groups to identify process and/or technology gaps.
- Experience with infrastructure cloud transformation activities. (Privileged Access Management, VNet’s, Resource Groups, VM/VDI, cost management, VWans, peering, and route tables)
- Experience with Cisco Meraki management (Templates, traffic shaping, Group policies, content filtering, etc)
- Work with the Information Security and Software Development departments to ensure consistency, security, and resource access.
- Collaborate with development, security, and network admin teams to deliver high quality, resilient, and secure cloud solutions.
- Actively triage and resolve Production incidents related to the server/cloud platforms and participate in root cause analysis and retrospective discussions.
- Use industry knowledge and experience to continuously assess the environment and drive improvements that use the latest technology.
- Troubleshoot and resolve issues in our pre-production and production environments.
- Respond to system admin related jira support tickets.
- Ability to mentor and train team members to ensure that they remain productive and educated on business infrastructure.
- Proven ability to organize, prioritize, and communicate essential technology issues to upper management.
- Ensure that a baseline “keeping the lights on” activities are performed to ensure a proactive response to potential technology problems.
- Experience managing and working with offshore infrastructure IT resources.
- Ensure that all disaster recovery backup solutions are healthy and tested regularly for all systems.
- Perform and respond to routine performance monitoring, event log monitoring and maintenance tasks on all servers using all available tools. (ArticWolf, Qualys, PDQ)
- Perform scheduled preventative maintenance based on server schedules as well as gaining approval from the Change control board.
- Ensure that all new users are properly licensed and setup prior to their company start date.
- Escalation point for all system related incidents to include remediation, ensure communication, and root cause analysis. Will ensure that incidents are properly tracked in the team Incident Tracker Excel document.
- Take primary ownership of Office365 administration to include, mail, teams, and eDiscovery requests including the “clawing back” of emails, prior to HR approval.
- Evaluate and make recommendations to improve IT processes and services.
- Ability to organize, multitask, and prioritize assigned work.
- Manage Vendors to provide on-going support/maintenance and other aspects of the relationship such as services and hardware/software upgrades and new purchases.
Qualifications and Education Requirements
- Demonstrated ability to work effectively across organizational boundaries and within groups
- Experience with core DevOps tools, processes, and concepts
- Experience with architecting, implementing, and maintaining highly available mission critical environments for 24×7 availability.
- Demonstrated history of working within deadlines and ability to work well under pressure.
- Current understanding of best practices regarding system security measures
- Experience developing engineering applications for a large corporation
- Experience in Agile software development methods.
- Professional experience and a high-level understanding of working with various operating systems and their implications
- Learn, coach, and share knowledge and skills with other system/network administrators.
- Provide backfill support on system administration projects and responsibilities
- Consistently provide high quality work in a deadline driven environment.
- 10+ experience as a system administrator in a retail environment
- Demonstrated history of working within deadlines and ability to work well under pressure.
Salary Range: $74,933 – $122,141
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate.
EQUAL OPPORTUNITY EMPLOYER
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions