Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. *Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming.
*Salary Range: $104,000 to $240,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed).
In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!
For information about our benefits, please visit https://benefitsatfanatics.com/.
Overview
As a SYSTEMS ENGINEER LEVEL III at Fanatics Betting & Gaming (FBG), you are here to be part of the growing IT organization. You will be responsible for administration, management, and level III support of Enterprise applications we use daily. This Engineer will work closely with our FBG Service Desk as Level II support. You will also work closely with our vendors/partners in deployment, app integrations and supporting 3rd applications. You should be able to drive tech projects independently but may seek direction from time to time. You will be well engaged in new growth business opportunities, creating process documents, contributing towards planning and design decisions, working on new implementation projects, and building small automations. You may act as a mentor to System Engineer Level 1, Level 2 and/or Interns whenever necessary.
Responsibilities
- Administration, management and level III support for all of Fanatics Betting and Gaming Enterprise applications, ensuring successful deployment, adoption, and communication of technologies across the company in a fast paced environment
- Support the new business growth of our organization, which will include participating in project planning, execution, hypercare of new implementations and documenting steps along the way
- Utilizing agile methodologies and tools such as Jira and Confluence to achieve team goals
- Managing core applications including but not limited to Google workspace, Okta, Atlassian products (Jira/Confluence), Slack, Zoom, Proofpoint, Lattice, Lucidchart, etc.
- Collaborating with the IT support organization to understand the impact of Enterprise Systems decisions
- Identifying and resolving root causes, mitigating immediate risks and making sound decisions on when to escalate
- Working closely with Service Desk for escalations, support and advising peers
- Expected to look for areas of improvement within core solutions and engage proactively in mitigating risks or building automations wherever feasible
- Independent thinker who understands broad range of design approaches, efficient in designing, developing and implementing new solutions.
- One who is inspired to achieve the highest levels of internal customer service and employee satisfaction
- Participating in on-call rotations is expected. On-call responsibilities may include but not limited to monitoring critical Enterprise applications, being available during off-hours to attend critical issues and coordinating with other teams to resolve an issue.
Qualifications
- 5 – 6 years of relevant technology experience administering and managing critical Enterprise core applications
- Experience working in a high-growth and fast-paced tech start-up preferred
- Should be able to perform day-to-day activities with minimum guidance but may seek help for complex tasks
- Experience with SSO best practices and managing SSO integrations (Okta preferred), SCIM integrations, and building automation for app provisioning/de-provisioning is required
- Experience with administering SAAS applications, such as; Okta, Google, Atlassian products (JIRA, Confluence, JSM), Slack and Zoom
- Experience in Okta Workflows, GAM (Google Apps Manager), app integration with Slack and Atlassian products (Jira, Confluence, Status IO, etc.) is preferred
- Scripting & automation experience (Python, PowerShell, Terraform, Ansible, Chef, Puppet, or similar scripting languages) is preferred
- Efficient in troubleshooting issues within the core applications and work with other teams/departments on resolution, performing RCA and documenting wherever necessary
- Building new solutions that are logical, testable, maintainable and efficient
- Self-starter and who is not shy to jump in head first to understand a problem or task
- Experience with implementation of new core applications; contributing towards governance, processes, and documentation
- Ability to juggle multiple projects with a stellar track record of managing priorities, deadlines, and deliverables
- You lead by example and aren’t afraid to roll up your sleeves and dive into the team’s work to fill gaps as needed
- Experience with implementing business continuity and disaster recovery programs preferred.
If you possess some of these skills but not all of them, we still encourage you to apply!
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Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA