Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.
The Systems Engineer II will assist in ensuring ICW Group’s computing environment and infrastructure technologies are properly designed and implemented in support of ICW business outcomes. This position exists to manage complex systems and optimize work processes for the organization.
WHAT YOU WILL DO
Provides lifecycle support for all infrastructure and computing systems from design to troubleshooting and maintenance.
- Designs, implements, and manages Microsoft Intune Mobile Device Management – Policies, Autopilot and App Pools.
- Apple Business Manager experience a plus
- Familiarity or Expertise with iOS and Android operating systems
- Provides lifecycle support for all MDM and computing systems from design to troubleshooting and maintenance.
- Works with tools to automate the deployment and installation of new software releases and system upgrades for our mobile fleet (Microsoft Azure & O365).
- Works with the Apple & Microsoft management platforms to maintain security and certificates on MDM devices
- Evaluates and installs patches and resolves software related problems.
- Designs and implements account management processes using On Prem AD & Azure Active Directory, user identity management, single sign on systems, enterprise messaging and collaboration technologies, and enterprise data storage environment where applicable.
- Designs systems for scalability, security, and availability while providing overall capacity management targets and forecasts.
Defines procedures for monitoring, evaluating, diagnosing, and establishing a work plan to resolve system issues.
- Monitors system health, performance monitoring tools, and software management tools for 24×7 environments (Splunk, LogicMonitor, OpsGenie, Rapid 7).
- Researches, develops, and tests new computing technologies (Containers, Cloud, Automation).
- Completes transition of systems into production via change management, including non-functional requirements and systems admin turnover documentation.
- Develops solutions and automates repetitive tasks in a common scripting or programming language such as Perl, PowerShell, and Ruby.
Provide daily support to the organization.
- Prioritizes the day-to-day technical tasks for assigned systems.
- Manages the integration of cloud application and infrastructure services into existing MDM systems.
- Conducts technical research and development to enable continuing innovation within the infrastructure team.
WHAT YOU BRING TO THE ROLE
- Bachelor’s degree from four-year college or university with major or emphasis in Computer Science, Information Systems or related field preferred.
- Minimum 3 years of related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Current Microsoft O365 certification highly preferred.
- Red Hat Linux, CCNA, and JNCIA technical certifications preferred.
KNOWLEDGE AND SKILLS
- Must be a strong logical and analytical thinker with attention to detail.
- Able to find root causes of problems and quickly determine efficient solutions.
- History of anticipating and mitigating risks.
- Ability to work comfortably under high-stress situations and exhibit poise and focus.
- Strong understanding of relevant business systems, operating systems, and servers.
- Possesses knowledge of networking concepts (e.g. Systems, Protocols, and Directory Services).
- Skilled in light scripting and troubleshooting.
- Understanding of how software behaves in order to deploy, configure, and troubleshoot systems, and continuously optimizes system performance.
- Working knowledge as a Systems Admin support in designing, implementing, and maintaining Microsoft based enterprise applications and systems including Enterprise Backup and Recovery systems a plus.
- Experience with Okta, Ansible, or other automation, configuration, orchestration, or scheduling systems in addition to supporting Microsoft-SQL Servers preferred.
COMPENSATION
The salary range listed for this position, $89,139 to $150,327, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.
WHY JOIN ICW GROUP?
- Challenging work and the ability to make a difference
- You will have a voice and feel a sense of belonging
- We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
- Bonus potential for all positions
- Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
- 10 paid holidays throughout the calendar year
- Want to continue learning? We’ll support you 100%
ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.
#LI-CB1
#LI-Hybrid