Salary: $37,087.58 – $42,239.87 Annually
Location : 117 Dick Street Fayetteville, NC
Job Type: Full-Time
Job Number: 202301827
Department: Tax Administration
Opening Date: 06/01/2023
Closing Date: 6/8/2023 11:59 PM Eastern
Salary Grade: 64
Position Overview
*Salary will be determined by applicants qualifying education and experience*
The Tax Program Coordinator is located within the Collections Division of Tax Administration and supervises the activities of clerical staff specialized in enforced collection of delinquent taxes, fees, special assessments and other revenues. The Coordinator provides training for staff engaged in enforced collection processes including bankruptcies, tax foreclosures, special bills, and debt set-off in accordance with state laws and local regulations.
Examples of Duties
- Coordinates and supervises the activities of employees collecting delinquent taxes, fees, special assessments and/or other revenues
- Provides training and guidance to collections staff; assigns, monitors and evaluates work assignments of collections staff; assists staff with research and analysis of cases related to bankruptcy, tax foreclosure, outside attorney accounts, and Gross Receipt Tax for Prepared Food and Beverage, Room Occupancy, Rental Vehicles and Heavy Equipment Rentals
- Collects delinquent taxes through garnishment of taxpayer wages, bank attachments, escheats, and foreclosure; enters payments in the computer once received; sets and monitors payment arrangements as appropriate in accordance with office policies; performs skip tracing procedures to facilitate the collection of delinquent accounts
- Ensures accuracy and completeness of delinquent account information; ensures proper collection procedures are being followed
- Supervises activities related to bankruptcy cases and foreclosure sales of real property for non-payment of property tax and special assessments
- Attends foreclosure sales and provides opening bid for the county which covers all delinquent taxes and costs
- Assists public, attorneys, and paralegals in obtaining information; handles customer inquiries and resolves complex or unusual complaints
Minimum Qualifications
Graduation from an accredited two-year community college with a degree in business, finance, accounting, or related field and four (4) years of experience in accounting, bookkeeping, ad valorem tax, appraisals, assessments, collections or related field, with one (1) of those years in leading and training assigned staff; or an equivalent combination of education and experience.
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Depending upon the area of assignment, employees are required to complete the North Carolina Fundamentals of Property Tax Listing and Assessing Course or the North Carolina Fundamentals of Property Tax Collection Course within 24 months of hiring date.
Driving is an essential function of this position. To be considered, you must have a valid driver’s license with an acceptable driving record. If your driver’s license is from another state, you will be required to obtain and show proof of a valid NC driver’s license within 60 days of hire.
Negative drug screen and background check are required.
Knowledge, Skills and Abilities
- Knowledge of the methods, procedures and policies of Cumberland County as such pertain to the performance of essential duties of the Tax Collections Coordinator
- Knowledge of principles and practices of tax collections activities to include supervising staff and providing responsive customer service
- Knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities pertaining to the essential duties and responsibilities of the position
- Knowledge of terminology and related professional languages used within the department as such pertain to work responsibilities
- Knowledge to maintain cooperative and effective relationships with intra- and interdepartmental personnel, as well as any external entities with which position interacts
- Ability to understand the occupational hazards and safety precautions required to perform the essential functions of the work
- Ability to provide excellent customer service
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
01
How many years of experience do you have working in an office environment?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
02
How many years of experience do you have handling large volumes of cash?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
03
How many years of experience do you have in collecting delinquent accounts?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
04
How much work experience do you have in direct customer service either in person or over the phone?
- 5+ years
- 3 – 5 years
- 1 – 2 years
- Less than 1 year
- None
05
Which segments of Microsoft Office Suite are you proficient in?
- Access
- Excel
- Powerpoint
- Word
06
Please verify that your application includes the following information: * Employment history including salary, employer address and phone number, supervisor’s name, and reason for leaving each employer.* Applications without the above information will be considered incomplete and NOT move forward in the process.* Please take a moment to review this application in full prior to submission to ensure all categories are completed. * Check yes to verify that you understand and I have read the above statement.
- Yes
- No
Required Question