Company Description
Join us and make YOUR mark on the World!
Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.
We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory’s mission.
Pay Range
$85,800 – $106,536 Annually
Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.
Job Description
We have an opening for a Taxi Services Lead to work in a dynamic and fast-paced environment. You will work independently following established policies, practices, and procedures, and be responsible for the administration of service operations and customer service for Institutional Support Services. This position is in the Institutional Support Services in the Asset Management Department.
You will
- Oversee Taxi Services training and ensure shuttle bus drivers remain in compliance with institutional and programmatic training requirements.
- Oversee all LLNS tour requests, including LLNL taxis, and several associated subcontracts.
- Independently coordinate and provide oversight of daily work activities for shuttle bus drivers and dispatchers assigned to Taxi Services. Oversee taxi services operations, ensuring shuttle bus drivers remain in compliance with institutional and programmatic training requirements, they are conducting work in a safe and secure manner, and interacting effectively with all employees and visitors.
- Serve as a backup dispatcher, as needed.
- Serve as the primary institutional Technical Release Representative (TRR) with responsibility for booking transportation requests through subcontractors for tours and visitors at LLNL. Liaison with vendors to ensure accuracy of booking confirmations and making pick-up/drop-off adjustments per customer requests.
- Adhere to the use of established policies, practices, and procedures to coordinate projects and special assignments.
- Gather and validate data, maintain metrics and forms, records, databases, and documents, and prepare standard reports for customer and/or management use and decision making.
- Perform other duties as assigned.
Qualifications
- Ability to secure and maintain a U.S. DOE Q-level clearance which requires U.S. citizenship.
- Experience supervising and/or leading work activities of a large team and ensuring internal processes are implemented effectively.
- Experience creating and trending internal metrics, and experience in data gathering.
- Effective verbal and written communication skills sufficient to negotiate, and work with all levels of management and staff internal to the Laboratory.
- Experience in customer service environment and maintaining effective working relationships with clients, co-workers, external vendors, and service units.
- Analytical, problem solving and decision-making skills necessary to independently advise, resolve issues, recommend, and approve appropriate actions to implement solutions.
- Interpersonal skills with ability to work independently as well as function within a team to accomplish goals and objectives of the Department.
- Effective written and verbal communication skills with ability to interact with a diverse disciplines and work environment, including actively participate in discussions of technical or operational nature with customers, all levels of management, scientists, and engineers.
Qualifications We Desire
- Proficiency in Microsoft Office applications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Position Information
This is a Flexible Term appointment, which is for a definite period not to exceed six years.If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow).
Why Lawrence Livermore National Laboratory?
- Flexible Benefits Package
- 401(k)
- Relocation Assistance
- Education Reimbursement Program
- Flexible schedules (*depending on project needs)
- Inclusion, Diversity, Equity and Accountability (IDEA) – visit https://www.llnl.gov/diversity
- Our core beliefs – visit https://www.llnl.gov/diversity/our-values
- Employee engagement – visit https://www.llnl.gov/diversity/employee-engagement
Security Clearance
This position requires a Department of Energy (DOE) Q-level clearance.If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.
Pre-Employment Drug Test
External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
How to identify fake job advertisements
Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.
To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf
Equal Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.
We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision .
Reasonable Accommodation
Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.
CaliforniaPrivacy Notice
The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitlesjob applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here .