Location Designation: Remote
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
GBS
Responsibilities
- The Manager is responsible for managing the integrated claim and leave process for assigned accounts within a specified team. This includes ensuring the team’s achievement of specific customer service levels and metrics are in line with our Mission and Value proposition.
- A Manager must use independent thinking and discretion to review and resolve complex absence issues.
- Priority Setting: Spends their time and the time of others on what’s important and not the trivial; can quickly sense roadblocks and focuses on the goal at hand.
- Manage team’s overall performance according to published Quality and Compliance standards. Achieve overall quality review (NQIT and Manager/SAM reviews) within standard.
- Provides individual and team based feedback and coaching to continuously improve and develop skills.
- Utilize and proactively analyze various metrics reports to ensure consistent team and office performance. Identify areas of opportunity and create plans for sustained improvement.
- Ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc.
- Is committed to meeting and exceeding the expectations of internal and external customers. Maintains exceptional customer relations while continuously identifying opportunities for improvement.
- Partners with Account Management, Sales, and Director of Client Solutions to including attending client visits / finalist presentations and responses to claim investigations / resolutions.
- Communication Skills: Is able to speak and write clearly and succinctly in any situation. Is able to convey messages verbally in an assertive, logical, empathetic and understandable way
Qualifications
- Manager-Team Leader experience required.
- High school diploma or GED from accredited institute required.
- BA/BS degree or equivalent work experience preferred.
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Salary range: $55,000-$85,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
Job Requisition ID: 88806