Job Description
The Herberger Institute for Design and the Arts at Arizona State University is seeking a creative, skilled and dedicated individual for the role of Tech Support Analyst in out IT department. The Herberger Institute uses a wide variety of hardware and software across an array of artistic disciplines and is a great environment to grow your abilities and learn new skills. This position focuses on both Tier 1 and Tier 2 issues and performs a variety of activities necessary to provide support to end users to ensure proper and effective operations. Support is provided in-person, over the phone, and remotely using various remote systems management tools.
This position will be based on the Tempe campus but will also require travel to locations in downtown Phoenix and Downtown Mesa.
Working Environment
- Activities are performed both remotely and in an environmentally controlled office setting subject to extended periods of sitting, standing and walking
- Frequent physical demands may include stooping, bending, crawling under/around objects, climbing ladders up to 12ft., reaching, lifting and pushing objects of varying weights up to 50 pounds
- Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment
- Regular review of completed tasks
- Occasionally need to drive an ASU cart or vehicle to transport computer equipment
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Bachelor’s degree in technology or related field; OR,Four years experience providing information technology services; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.
Department Statement
The Herberger Institute comprises the School of Art; School of Arts, Media and Engineering; The Sidney Poitier New American Film School; School of Music, Dance and Theatre; The Design School; and the ASU Art Museum. With 130 degree and certificate options, and programs ranked top 20 in art, design, music, theatre, digital culture, film, dance and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design.
Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.
The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With 7,000+ students, mare than 700 faculty members, and 130 program options, the Herberger Institute is committed to redefining the 21st-century design and arts school.
As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.
Values:
- Creativity as a core 21st-century competency
- Design and the arts as critical resources for transforming our society
- Innovation, enterprise and entrepreneurship
- Interdisciplinary and transdisciplinary collaboration and research
- Social embeddedness
- Projecting all voices
- Excellence
https://herbergerinstitute.asu.edu/
Why work @ASU – https://cfo.asu.edu/why-work-asu
Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:
- Salary and wages paid
- Comprehensive package of affordable benefit plans and programs
- Access to world-class educational opportunities at deeply discounted rates
- ASU’s total compensation estimator shows the approximate value of your overall compensation
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Flexible work options
- Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
- Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.
Desired Qualifications
- Experience with installation and configuration of Windows 10 and 11
- Experience with the installation and configuration of MacOS 10.12 or higher
- Experience with installation and configuration of Linux systems (Ubuntu, Mint, CentOS, etc.)
- Experience troubleshooting PC and Apple hardware and software issues
- Experience providing technical support in-person and over the phone
- Experience providing classroom and/or laboratory technology support
- Experience with JAMF and/or SCCM configuration and management tools
- Experience administering SharePoint (2010+ and/or SharePoint Online)
- Experience providing assistance with Audio/Visual (AV) or Video Conference setup and support
- Experience with current Adobe Creative Suite applications (Photoshop, Illustrator, After Effects, etc.)
- Experience with specialized 3D software applications (AutoCAD, Revit, Keyshot, Cinema 4D, etc.)
- Experience with motion graphics software (Final Cut, AVID Media Composer, Premiere, etc.)
- Experience with specialized Arts and Design computing peripherals (large format printers, scanners, 3D printers, laser etchers/cutters, etc.)
- Experience providing support in a technology help desk team environment
- Evidence of effective communication skills
- Valid driver’s license
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Essential Duties
- Providing support, consultation and training to Herberger Institute faculty, staff and students
- Configuring, imaging and maintaining Windows and macOS desktops in the Herberger Institute
- Troubleshooting and identifying software, custom application and hardware issues
- Supporting and training users on use of video conference software and systems
- Installing and supporting classroom AV equipment
- Providing AV support for special events and classes
- Assisting in the maintenance and support of server-based and web-based technology
- Tracking support progress and completing tickets in a ticket management system
- Supporting remote sites both in person, driving ASU owned transportation, and remotely via RDP and ARD software
- Assisting with the management of inventory and assets
- Utilizing available administrative tools to ensure system integrity and information security
- Establishing and maintaining effective communications with customers, technology specialists, vendors, users and user groups
- Acquiring and maintaining a good understanding of troubleshooting methods and techniques, supported hardware and software, and ASU’s systems
- Collaborating both with The Herberger Institute technical support team and the larger ASU support network
- Providing support for new and ongoing projects
- Assist in maintaining departmental intranet and training end users on use
- Evaluating and analyzing technology products
- Creating, updating and maintaining technical documentation and departmental knowledgebase
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.