Video advertising is a complex, multi-sided market with many technologies at play within the industry. Digital video is rapidly growing and evolving as viewers are shifting from traditional TV viewing to OTT. In addition, publishers are increasingly adding video content to their online experiences. Amazon’s video program is a rising competitor in this industry. Amazon’s service has differentiated assets in our customer and audience insights, exclusive video content, exclusive audio content, and associated inventory on our streaming services (IMDb TV, Twitch, Prime Video, Amazon Music, etc.) and devices (Fire TV, Echo, Fire Tablet), which all position us well as an end-to-end service for advertisers and agencies. As our business grows, we are continually experimenting with a portfolio of emerging ideas and technology as well as global expansion.
Our team is looking for a Technical Account Manager to help us manage our rapid growth and scale across all of Amazons First Party publishers. This individual will oversee delivery for multiple 1P Publishers, deeply understanding advertiser issues but obsessing over supply side functionalities. A successful candidate will be customer obsessed, show technical aptitude for solving challenging problems, and persist in the face of ambiguity to drive timely issue resolution and incident response.
Key job responsibilities
• Drive advertiser success through proactive monitoring and troubleshooting of campaign delivery issues
• Execute and improve on Standard Operating Procedures for delivery incident response
• Partner with sales to share proposals to advertisers on how to maximize video advertising performance
• Develop expert understanding of product functionality, and train customers and internal stakeholders
About the team
The Video Ads Demand & Monetization team’s mandate is to build and launch the world’s most compelling video advertising experience. We are responsible for defining and delivering a collection of demand products that enable advertisers to buy video media across an expanding and fragmented network of publishers and devices. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. As our business grows, we are launching new video capabilities, inventory supply, and measurement technologies, which span multiple teams with Amazon.
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA
BASIC QUALIFICATIONS
– 3+ years of digital advertising and client facing roles experience
– Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
– Experience in e-commerce or online advertising
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $131,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.