This is a temporary role through Magnit Global with one of the world’s leading health insurance companies.
Responsibility
- Delivers straightforward administrative and/or other basic business services in IT Support.
- Provides guidance and assistance on standard client questions, problems or malfunctions of specific systems applications, hardware and software installed or maintained by IT.
- Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems.
- Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor.
- Escalates to or consults with senior staff when solution is unclear.
- Issues tend to be routine in nature.
- Good knowledge and understanding of IT Customer Support and business/operating processes and procedures.
- Works to clearly defined procedures under close supervision.
Skills/Experience
- Technical proficiency in desktop computing.
- Aptitude for, and interest in, learning new technologies.
- Understands customer’s issue and demonstrates real concern.
- Responds quickly and resolves problems related to technology usage.
- Communicates clearly.
- Establishes credibility quickly by following up and taking initiative.
- Probes and uncovers customer’s underlying issues.
Education
- High School Diploma or equivalent
Location/Schedule Notes:
- Philadelphia, PA
- Hybrid
Hourly Pay Rate Range (dependent on location, experience, expectation)
- The pay range that Magnit reasonably expects to pay for this position is: $13.97- $18.62/hour
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)