Technical Infrastructure Program Manager

Amazon.com has millions of customers and developers all over the world who rely on our storage, compute, and virtualized services via Amazon Web Services. The Infrastructure organization within AWS is responsible for creating an optimized supply-chain platform that delivers all of Amazon’s storage and compute capacity at the lowest possible cost. The AWS Data Center Planning and Delivery team is responsible for ensuring we have infrastructure available to meet our customer’s needs.

We have an opening for a TIPM who will be responsible for the planning, coordination and execution of our infrastructure retirement, recovery and position upgrade program.

The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess 5+ years of experience in tactical project management of highly technical initiatives, as well as strategic program management.

A Bachelor’s Degree or additional technical experience is required. Candidates possessing a background in software/hardware engineering, infrastructure operations, analytical data mining and/or software development who have transitioned to a program management discipline will have a distinct advantage.

Candidate must be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success. Being able to create cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, and develop workflows that eliminate non-value-add activity, remove blockers, and find creative ways to accelerate position recovery is a must.

If you meet these qualifications, exude passion, and enjoy the challenges of deploying highly technical and innovative projects at massive scale, this job is for you!

Key job responsibilities

Key responsibilities include:

  • Work with stakeholders (software/tool development teams/operations leadership/networking engineers/tech program managers/senior management) to define requirements and processes.
  • Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
  • Provide program progress reporting on a regular basis.
  • End to end responsibility for the program’s execution and success.
  • Manage multiple competing projects/programs simultaneously.
  • Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
  • Develop and implement scalable, data-driven process improvement/automated solutions.
  • Keep the customer experience as the primary focus.

BASIC QUALIFICATIONS

  • Bachelor’s degree in Engineering, Business, Computer Science or equivalent professional experience
  • 5+ years of project or program management experience
  • Experience in core project management disciplines including scope, schedule, risk analysis and critical path management.

PREFERRED QUALIFICATIONS

  • Master’s Degree or advanced professional degree
  • Experience in Data Center Infrastructure
  • Working knowledge of SQL and Tableau
  • Experience in management of complex technology infrastructure projects
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role
  • Meets/exceeds Amazon’s leadership principles requirements for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $87,000/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

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