About Us:
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/
Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.
Job Summary/Basic Function:
Provides a variety of high-level program support functions; reviews and processes documents; determines and explains compliance with laws, rules, regulations, and policies and takes appropriate action; maintains a manual or computerized records system; performs related work.
Department Overview:
The Graduate College is a cutting-edge, progressive unit that is entirely dedicated to graduate education and graduate student success at Boise State University. We want someone who can juggle tasks and deadlines with grace, and has compassion for their teammates. We know that we are stronger together, so roll up your sleeves and be a part of a group where the work is exciting, and innovative thinking is valued.
Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:
60% of Time the Technical Records Specialist 1 must:
- Extensive research, analysis, problem-solving, and greater use of judgment in determining an appropriate course of action. Considerable latitude in interpreting and applying laws and regulations and determining if programmatic requirements have been met. Generally have expertise in a single program area. Typically perform minimal clerical support, the focus of the positions is on record keeping.
- Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. Conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information. Perform specialized support, extensive in-depth knowledge of the program.
- Generally, review, evaluate, approve, and process records and/or documents; determine acceptability; explain requirements, processes, and procedures to customers; manipulate and update manual and/or computerized records systems; and develop reports.
- May supervise other support staff or have leadwork responsibilities.
35% of Time the Technical Records Specialist 1 must:
- Provides customer service and specialized information regarding Graduate College policies and procedures, as well as Graduate College admission requirements for specific graduate programs.
- Answers phones, greets visitors and responds to applicant, student, faculty, and staff email questions and in-person inquiries.
- Review, evaluate, approve, and process graduate admission applications and post-admission forms consistent with university and graduate college policies and procedures.
- Intake and review of transcripts including calculating Grade Point Averages for program admission recommendation decisions.
5% of Time the Technical Records Specialist 1 must:
- Perform other duties as assigned
Knowledge, Skills, Abilities:
- Knowledge of: supervisory practices; financial record keeping; bookkeeping practices; payroll methods.
- Experience: using spreadsheet software; storing, retrieving, and compiling information in a report format using database software; reviewing high school or college transcripts; using word processing software to create and modify documents; transcribing tapes into written format, OR, willing to learn this skill; working with sensitive or restricted data; using MS Excel and MS Access software; monitoring or tracking grants or contracts.
- Excellent attention to detail.
- Excellent written and oral communication skills.
- Ability to manage a changing workload, based on peak service times.
Minimum Qualifications:
- Experience: monitoring a records system to identify and correct errors; researching a variety of sources to resolve problems; interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; entering and retrieving data using a computerized records system.
Preferred Qualifications:
- Experience working with electronic forms and workflow systems.
- Experience reviewing documents and records for accuracy and completeness.
- Good knowledge of office support functions including word processing, filing, composing a variety of business documents, reception, and researching information.
Salary and Benefits:
$15.42/hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/ .
Required Application Materials:
Resume, Cover Letter, and 3 References
Advertised: May 03, 2023 Mountain Daylight Time
Applications close: May 16, 2023 11:55 PM Mountain Daylight Time