Salary: $17.37 – $33.20 Hourly
Location : Pomona, CA
Job Type: Part-Time
Job Number: 23-XTSIFN/1
Department: Finance
Opening Date: 07/11/2023
Closing Date: Continuous
Max Number of Applicants: 50
VACANCY
APPLY IMMEDIATELY
This recruitment will remain open until the City receives 50 applications or until July 24, 2023, whichever occurs first.
The City is currently looking for a qualified at-will, hourly, part-time, Technical Specialist I to fill a vacancy in the Revenue Management Division of the Finance Department. This recruitment will also establish an eligibility list for future vacancies. The Technical Specialist I will perform general cashiering, counter assistance to the public, and a variety of duties to support the Revenue Management Division.
This position is classified as at-will, hourly, part-time with no benefits provided. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a twelve (12) month period.
MINIMUM QUALIFICATIONS TO APPLY
Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education and Experience:
- High school diploma or GED equivalency.
- One (1) year of cash handling and customer service experience.
Knowledge of: Modern office practices, procedures, and equipment; fundamental principles and procedures of fiscal record keeping; basic mathematical principles; and principles and techniques used in dealing with the public.
Ability to: communicate effectively with tact, courtesy and good judgement in dealing with the defined framework of standard policies and procedures; understand effectively organization and operation of the assigned department; work cooperatively and effectively with others; perform general clerical work with independent judgement, neatness, thoroughness, and accuracy; and type at a speed necessary to perform job duties efficiently.
ESSENTIAL DUTIES
Receive and record receipt of money from the public and other City departments in the form of cash, check, and credit card.
Balance and prepare summaries of daily receipts and cash.
Provide customer service to walk up, online, and over the phone customers.
Assist customers with billing inquiries; review payment and billing history, including skips and re-reads.
Process returned mail and returned payments; including follow-up collection efforts.
Perform general work in the revenue management division; including citywide tax collection and utility billing.
SPECIAL REQUIREMENTS
Essential duties require the following physical skills and work environment: Ability to work in a standard office environment.
SELECTION PROCESS
Screening of qualifications and “most qualified” is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Final candidates may be required to submit authorization for the City to run a report from the Department of Motor Vehicles (DMV).
Salary placement will depend on the qualifications of the selected candidate.
City Mission Statement
The City of Pomona is dedicated to improving the quality of life for our diverse community.
Hourly at-will employees do not receive benefits other than Workers’ Compensation Insurance and sick leave benefits as provided by the Healthy Workplaces, Healthy Families Act of 2014.
FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.
CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.
01
Do you have a high school diploma or GED equivalency?
- Yes
- No
02
This position requires one year of cash handling experience. Do you meet this requirement?
- Yes
- No
03
Briefly explain your cash handling experience.
04
Do you have one year of performing customer service?
- Yes
- No
05
Tell us about your customer service experience.
Required Question