Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.
Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a full-time Technical Support Administrator.
As the Technical Support Administrator, you will have to opportunity to connect with, and positively impact the lives of, our residents daily. Systems administrators are responsible for maintaining infrastructure and system efficiency. This customer service-oriented position requires experience in troubleshooting a variety of systems and devices. You will also seek to increase awareness of Cedarhurst Senior Living and our mission to create communities where each person feels loved, valued, supported, and able to live life to the fullest.
As Technical Support Administrator, you will impact the lives of our residents by •
- Provide technical support for IT trouble tickets.
- Maintain a high degree of customer service.
- Basic management of AD and Exchange accounts.
- Laptop and Equipment deployments.
- Infrastructure project assistance.
- Take ownership of end user problems and be proactive in finding resolutions.
- Assist in resolving hardware/software issues for end users and server room equipment, as required.
- Travel to locations, as required. On average 10% non-local travel is required, can increase or decrease depended on company needs.
- Other duties as assigned.
- Keen attention to detail.
- Strong working knowledge of Microsoft based operating systems, including troubleshooting Microsoft Office programs.
- Ability to work independently.
- Effective analytic skills to reason and solve problems.
- Ability to effectively prioritize and execute tasks in a progressive, expanding environment.
- Strong written, oral, and interpersonal communication skills.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Team-oriented and ability to effectively work within a collaborative environment.
- Excellent organizational skills.
To become the Technical Support Administrator , you will need •
- Certifications: A+, Network+, and/or equivalent work experience.
- Experience with Apple DEP and Mobile Device Management services preferred.
- Understanding of Switches, Firewalls, and VPN a plus.
- Solid history of use with Windows OS primarily Windows 10.
- Ability to set up and troubleshoot issues with system software and hardware.
- Apple product support experience a plus.
When considering a career with Cedarhurst, please understand that •
- Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable • and in every way a real, true friend of those we serve.
- To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
- Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
- Cedarhurst believes in promoting from within. We seek team members who wish to grow with us.
- Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
- Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in mandatory COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB) and using designated PPE when required.
Salary Range: $50,000 – $60,000
We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.