Technical Support Analyst Intern
Department: IT
Employment Type: Full Time
Location: Denver, CO
Compensation: $20.00 / hour
Description
There’s a reason Trinidad Benham is recognized as a leader in our industry. Trinidad Benham Corp has been in business for over 100 years, and we know a thing or two about providing stable employment and growth.
The Technical Support Analyst Intern is primarily responsible for providing various computer systems administration and support tasks, including supporting corporate help desk function, documenting, testing, and maintaining computer equipment and systems. Answers questions or resolves computer problems for employees in person, via telephone, or electronically. Interested in computer-based information systems.
WHAT YOU’LL BE DOING
• Sets up equipment (computer/phone) for new hires and employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Supports employees with desktop computer, phone, laptop, software, hardware and or printer requests.
• Answers questions or resolves computer problems for employees in person, via telephone, or electronically.
• Diagnoses, research, and resolve software-related problems.
• Manages records of company IT inventory and equipment.
• Documents help desk procedures, user guides, and knowledge base.
• Manages the ticket queue and email requests, assess the severity of IT requests and coordinates referrals to appropriate technical, professional, or service personnel for service, repair, or training.
• Installs and upgrades software or hardware.
• Evaluates and installs patches.
• Performs system backups and recoveries as needed.
• Provides administrative support to the IT department, for example, scanning invoices, filing, copying, and assistance with documentation retrieval.
• Performs other duties as assigned by project leader or management.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
WHAT WE NEED
EDUCATION AND FORMAL TRAINING:
• An Associate’s or Bachelor’s degree in progress
• Some experience in customer service support
KNOWLEDGE, SKILLS, AND ABILITY:
• Knowledge and interests in computer-based information systems
• Familiarity with networking technologies and Microsoft technologies
• Basic troubleshooting and problem-solving skills
• Strong communication and interpersonal interaction skills
• Ability to work with users diplomatically and skillfully
• Ability to explain technical issues to technical and non-technical employees
• Ability to research and understand technical documentation
• Ability to prioritize tasks and efficiently manage time
EXTRAS
- Employee-owned
- Advancement Opportunities
- Weekly pay
- Insurance coverage that includes medical, dental, vision and life insurance and flexible spending accounts
- 401(k) with employer match
- Paid holidays and competitive vacation/sick pay plans
- Tuition assistance program
- Employee stock ownership program (ESOP)