Responsibilities:
- Meet and greet Cigna colleagues to answer questions and resolve problems related to all Lines of Business for Cigna products and services.
- Triage colleague technical problems and determine if further technical assistance is needed.
- Maintain documentation on incoming issues via Technology Solution Zone registration tool including steps and actions taken to resolve colleague issues.
- Provide excellent colleague support for all technology products and services.
- Ensure issues are resolved within a specified timeframe per our SLA’s (Service Level Agreement).
- Maintain a clear level of communication with the colleagues and advise of next steps.
- Understands Customer Satisfaction is key to the overall success of the Technology Solution Zone! Present a positive, customer-focused image at all times. Must be a team player!
Requirements:
- Customer Focus
- Conflict Management
- Motivating Others
- Problem Solving
- Team Player
- Associate degree in IT (preferred but not required) or an equivalent combination of 1-2 years of education and work experience.
Hourly Pay Rate Range (dependent on location, experience, expectation)
- The pay range that Magnit reasonably expects to pay for this position is: $17.00/hour-$23.00/hour
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)