Job Description
Job Number:
334713
Category:
IT Specialist
Details:
Job Title: Technical Support Technician
Location: Richardson, TX
Pay:$ 24/hr -$26/hr
Area Code: 469
Zip Code: 75082
Keywords: #HelpDesk, #TechnicalSupport, #Networking
A Technical Support Technician job in Richardson, TX is available through Belcan. In this role you will support, maintain, develop and troubleshoot the network computer and telecommunication systems, related peripheral devices and local area networks. You will research, test, implement and provide recommendations to IT management for the cost effective implementation and utilization of systems.
Responsibilities:
* Designs, configures, tests and implements network computer systems and operating system architectures
* Analyzes and solves complex problems of network (operating) system hardware and software components
* Creates and maintains detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensure associates work in compliance with the documented procedures and guidelines.
* Works closely with Network Administrators to monitor, analyze and troubleshoot local area networks and components.
* Designs, tests and implements measures, systems and software to adequately protect the network computer systems, components and data from natural disasters, power failures, intrusions and viruses.
* Designs, tests and implements measures, systems and software to protect, backup, restore and store business data.
* Remains up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.
* Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.
* Advises application developers, technical specialists, management and users about network (operating) systems, components and peripheral devices, based on trends, developments, experiences and company/industry best practices.
* Analyzes impact of network systems and components for the technical infrastructure and communicates the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.
* Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions.
Qualifications:
* Bachelors Degree and 7 years related experience
* Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
* Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
* Ability to write speeches and articles for publication that conform to prescribed style and format
* Ability to effectively present information to top management, associates, customers, public groups, and boards of directors
* Commitment to provide positive customer interactions via a listening, setting expectations, treating customers with respect and providing best in class solution
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
If you are interested in Technical Support Technician job in Richardson, TX please apply via the “apply now” link provided.
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.