Janssen Pharmaceuticals, Inc., a member of Johnson & Johnson’s Family of Companies, is currently recruiting for a Product Engineer, Manager, Patient Specialist Solutions. This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area. The anticipated base pay range for this position is $97,000- $166,750
At Janssen Pharmaceuticals, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.
We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Please visit www.janssen.com/us for more information.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal opportunity employer.
The Janssen Technology organization provides technology direction and product management for the North America Janssen Pharmaceutical Commercial franchises. Technologists provide leadership around demand management, product management, business process/analysis, quality and compliance.
This IT Manager will serve as a Product Engineer supporting the Patient Engagement & Customer Solutions (PECS) organization as they build the next generation of Patient Specialist technologies. They will own product engineering and architectural decisions, acting as the executor and the strategist behind the technical solution. This leader will collaborate across product teams to solve complex engineering problems and craft the technical design for the Pharmacy Solutions Hub product.
Responsibilities:
- Lead resolutions of technical challenges and implement solutions, using the technology strategy as a guide.
- Apply Salesforce.com technology experience craft, design, develop, and enhance our call center service management platform, using Service Cloud, Health Cloud, and Experience Cloud.
- Solid understanding of call center operations, patient service management, and experience in enhancing customer experience.
- Ensure compliance with healthcare regulations, with a strong focus on HIPPA, and implement appropriate security measures to protect patient data.
- Coding may be required while also supporting system/design/code reviews for product team – inclusive of assembling, writing and approving enablers
- Drive development and selection of technical solution options and test concepts / potential solutions with users
- Assess technology options with business partners and collaborate across functional teams to leverage platforms
- Manage development and review cadence, align tech landscape across squads to promote reusability, scalability and modularity
- Support a positive team culture in order to enable an authentic and open environment that grows with the diverse experiences and perspectives of the team.