Johnson and Johnson is recruiting for a Technology Product Director, Patient Experience. This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area. The anticipated base pay range for this position is $137,000 -$235,750
At Janssen Pharmaceuticals, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating diseases of our time. And we pursue the most promising science, wherever it might be found.
Our Janssen Business Technology promise is to create a future where disease is a thing of the past by unlocking the power of people, technology, and insights. Do you want to be part of this mission? This role is a critical leadership role in driving us to achieve this promise!
Every patient’s healthcare experience is unique and shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop treatment is overwhelming. Janssen recognizes this and is passionate about experiences that are personalized, helpful, and hopeful. We believe technology can be key to supporting patients in their journeys!
The position will partner closely with our Patient Engagement and Customer Solutions (PECS) organization to envision, develop, and deliver the vision and solutions for patient service experiences across our Janssen NA therapeutic areas. This role will engage across multiple functions to deliver a vision for next generation services.
Responsibilities:
Own the vision, goals, and objectives for a novel go to market initiative for Patient Services. Lead the product team to ensure roadmap development is aligned with PECS strategic priorities.
Ensure integration across the Patient Experience Product roadmaps to amplify business outcomes.
Establish and advance business relationships to support service advancement aligned with business priorities and process improvements.
Define and measure business value realization throughout the product lifecycle, incorporating external benchmarks, critical measures/OKRs, and product performance.
Structure and lead strategic technology collaborations and contracts with vendors to ensure high-value partnerships and services.