Salary: $27.54 Hourly
Location : Georgetown: 911 Tracy Chambers Ln, TX
Job Type: Full-Time
Job Number: 14.02405
Department: 911 Communications
Opening Date: 08/16/2023
Closing Date: 9/27/2023 11:59 PM Central
FLSA: Non-Exempt
JOB SUMMARY
Reporting directly to a Telecom Supervisor, responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems as well as dispatching calls to appropriate law enforcement, fire, and emergency medical service agencies.
This position is not merit eligible.
EXAMPLES OF WORK PERFORMED
- Answers and transfers emergency and non-emergency calls from multi-line phone systems
- Processes teletype information and complete in-house system computer searches
- Operates radio console consisting of numerous talk groups
- Maintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system
- Processes teletype (TLETS) information and complete in-house system computer searches
- Maintains professionalism and confidentiality in all matters
- Maintains proficiency in all aspects of Emergency Communications; maintains licensing, certifications, and credentialing standards
- Informs direct supervisor of concerns regarding work progress, barriers, and red flags
- Coordinates with all emergency service groups in the county and region; works with state and federal agencies as needed
- Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas
- Obtains access to TCIC/NCIC/TLETS systems
- Readily complies with departmental and county-wide policies and procedures
- Performs special duties as assigned
ORGANIZATION RELATIONSHIPS
- Reports directly to – Telecom Supervisor
- Direct Reports – No
PHYSICAL DEMANDS
- Position involves occasionally lifting objects weighing over 50 lbs.
- Position involves speaking and hearing English clearly
- Position involves maintaining composure during extremely stressful situations for extended periods of time
- Position involves being stationary at a communications console for extended lengths of time
- Position involves continual use of a computer keyboard and other peripheral devices
ENVIRONMENTAL FACTORS
- Work is primarily indoors in an air-conditioned environment
- High-volume, fast-paced environment dealing with life-threatening situations
- Constant contact with the public under duress and in crisis situations; exposure to psychological and emotion stress of the public and public safety personnel
- May deploy to the field providing incident-based communications
IRREGULAR HOURS
- Work designated schedule and other hours as required to meet customer needs, including nights, weekends and holidays
- Work 12 hour shifts and occasionally required to work mandatory overtime and be available for emergency callback at any time
- Monthly trainings and miscellaneous trainings may occur on scheduled days off
- Essential Personnel for Emergency Situations; discretion of Department Director
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS
- High school diploma or equivalent
- Two (2) years of customer service experience; OR an equivalent combination of education and experience
- Data entry and typing efficiency at a minimum of 35 wpm
- Knowledge of modern office procedures and computer equipment
- Must meet eligibility requirements to be granted systems access to TCIC/NCIC/TLETS systems per the CJIS Security Policy
LICENSES AND CERTIFICATIONS
Required within thirty (30) days of employment
- Valid driver’s license
Required within ninety (90) days of employment
- Texas Commission on Law Enforcement (TCOLE) Telecommunicator license
- Williamson County Emergency Communications (WCEC) credentialing in call taking
Required within one (1) year of employment
- Telecommunications Device for the Deaf (TDD) certification
- Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), and National Crime Information Center (NCIC) full access certifications
- Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800
- CPR/AED certification
- International Academy of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications
- Williamson County Emergency Communications (WCEC) credentialing in:
- call taking
- either law enforcement radio dispatching or fire/emergency medical dispatching
Required within two (2) years of employment
- Williamson County Emergency Communications (WCEC) credentialing in:
- call taking
- both law enforcement radio dispatching and fire/emergency medical dispatching
PREFERRED QUALIFICATIONS
- Currently licensed as Telecommunicator by TCOLE
- Two (2) years of experience working in public safety radio dispatch and communications
- Additional certifications in law enforcement, fire, emergency medical services, communications, and/or emergency management
EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:
- Criminal background check: Yes
- Motor Vehicle Record check: Yes
- Drug screening: Yes
- Physical exam: Yes
- Psychological exam: Yes
- Additional: Hearing exam
SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01
Do you have a high school diploma, or equivalent?
- Yes
- No
02
Do you have Public Safety Radio dispatching experience? If yes, How long?
03
Do you have experience in Public Safety call taking?If yes, how long?
04
Do you have experience dispatching either Fire, Medical or Police?If yes, please list which you have experience with.
05
Do you currently or have you ever held a Telecommunicator TCOLE license? If yes, what is your license number:
06
Do you have experience entering data into a computer-aided dispatch (CAD) system?
- Yes
- No
07
Which of the following best describes your experience providing emergency medical instructions over the phone?
- No experience
- Some experience
- Experienced
- Expert
08
Which of the following best describes your experience with high crisis stressful situations while remaining calm to relay detailed information?
- No experience
- Some experience
- Experienced
- Expert
09
Emergency Communication Dispatchers are required to work mandatory overtime. Are you willing to work overtime?
- Yes
- No
10
Are you willing to work 12 hour shifts which may include days, nights, weekends and holidays?
- Yes
- No
11
Are you willing to learn all aspects of a fast paced, multi-tasking job where you will be required to speak with emotionally distraught customers while simultaneously typing and relaying information to responding agencies?
- Yes
- No
12
Are you able to deal with high stress crisis calls, such as the death of a child or injured first responder, yet set it all aside and continue to calmly deal with an irate citizen complaining of a barking dog, all within a few minutes time frame?
- Yes
- No
13
Are you able to deal calmly with angry people and assist them in finding a solution to their problems?
- Yes
- No
14
Due to the nature of this position, the successful applicant must be able to pass a comprehensive criminal records investigation to access TLETS and associated systems as per CJIS Security Policy. I understand the requirement and will complete necessary disclosure paperwork.
- Yes
- No
15
Obtaining a TCOLE license is a requirement of this position. Texas Administrative Code outlines the minimum requirements regarding residency, criminal background, and education to obtain a TCOLE license. Please follow this link or copy and paste the link into your browser to review the TCOLE minimum requirements: https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=37&pt=7&ch=217&rl=1
- Yes, I have reviewed the TCOLE Requirements.
16
After reviewing the minimum requirements, I confirm that I am eligible to obtain a TCOLE license.
- Yes, I am eligible to obtain a TCOLE license.
- No, I am not eligible to obtain a TCOLE license.
Required Question