Job Description
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Telephone Operator – Nights.
In this role, the successful candidate operates the Medical Center switchboard in order to respond to incoming, outgoing, internal calls, Patient information, Emergency calls (33911), Codes, airways, MRT, paging and overhead paging requests.
Job Responsibilities:
- UPDATES TELEPHONE CONSOLE PROGRAMS- Updates daily and weekly updates to theOperators online directory. Inputs information accurately and promptly. Maintains up todate directory. Maintains the directory of all functions and departments. Maintains on-callschedules for each department and made the changes required on a monthly basis.
- DIRECTORY AND INFORMATION SERVICES- Provides callers with directory and generalMedical Center information and or instructions on telecommunications system usage (i.e.:paging, patient information etc.) Responds to directory assistance requests by locatingappropriate number or codes promptly and accurately. Assist callers in determiningcorrect department called by requesting and providing information based on content ofthe enquired. Consistently answers calls in a courteous and professional manner;apologizes for cutoffs and wrong numbers. Provides information quickly and accurately,transferring problem callers to proper level of supervision. Is aware of the call waitingsignal; overlaps by serving multi functions at the same time. Identifies self with operatornumber when answering calls.
- EMERGENCY CALLS- Be prepared to respond to both internal and external emergencies.Some examples of emergencies are but not limited to: fire, bomb threat, infantabduction, code 1000. Provides immediate response to and process emergency callspromptly. Obtains all needed emergency information quickly and calmly. Initiates correctcalls to obtain emergency services.
- EMERGENCY NOTIFICATION SYSTEM (Sendwordnow)- Maintain and activate differentscenarios as needed for the Emergency Notification System. Update contact information.Build and change messages. Assigned users to the appropriate scenario. Activatescenarios when requested by management.
Minimum Qualifications:
To qualify you must have a Minimum Qualifications:High School Diploma required. Two years of Telephone experience in a Healthcare, Hotel or a largeinstitutional environment or equivalent combination of education and experience. Excellentcommunication and interpersonal skills required.
Preferred Qualifications:
Preferred Qualifications:None.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $32,516.64 – $46,539.37 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here