Overview
Enterprise Holdings, EAN Services currently has available opportunities for Customer Care Representatives to work at our New Orleans Airport. The Customer Care Team handles inquiries from Enterprise, National, and Alamo Car Rental customers who are requesting assistance on a variety of issues related to their rental experience. Customer Care Representatives answer general customer and branch inquiries, resolve concerns or complaints related to rentals while learning policies, procedures, and systems for all three brands.
This is a full time, TEMPORARY position located at 400 Rental Blvd., Kenner, LA. 70062
MUST BE ABLE TO WORK 2:00pm-10:00pm Monday-Friday (approximately 40 hours per week). The rate of pay is $12.50 per hour.
Temporary employment to last no more than 90 days.
Responsibilities
- Provide exceptional customer service and collect required information from the customer on every call per established criteria
- Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
- Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
- Display patience and offer assistance without interrupting the caller
- Recognize and manage assertive customer calls, transfer when appropriate
- Actively listen and respond to all customer questions or requests
- Offer options/suggestions to meet customer needs
- Ask probing and clarifying questions to determine needs or problems
- Effectively manage and adhere to company scheduled break/lunch time
- Demonstrate efficiency with computer software and phone systems
- Utilize problem-solving skills to efficiently answer customer requests
- Demonstrate the ability to follow directions
- Display confidence and understanding of all policies and procedures
- Adhere to scheduled shift daily
- Adhere to company policy on punctuality
- Maintain a regular and reliable level of attendance
Knowledge/Skills/Abilities:
- Basic reading, writing and arithmetic skill required
- Accurate typing and data-entry skills
- Active listening skills
- Excellent customer service skills with the ability to project patience and empathy
- Exhibit professional, courteous and friendly behavior
- Increased level of problem solving skills
- Strong decision making skills
- Ability to utilize multiple computer programs at the same time
- Ability to probe for additional information with tact
- Attention to detail and ability to focus on current task with office distractions
- Knowledge of geographic locations and time zones
Equal Opportunity Employer/Disability/Veterans
Qualifications
- High School Diploma or GED
- Must be at least 18
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Minimum of 6 months previous customer service experience
- Minimum 1 year work experience at the same employer
- Basic computer navigation skills
- Previous experience with problem solving in a customer resolution environment is preferred
This is a full time, TEMPORARY position located at 400 Rental Blvd., Kenner, LA. 70062
MUST BE ABLE TO WORK 2:00pm-10:00pm Monday-Friday (approximately 40 hours per week). The rate of pay is $12.50 per hour.
Temporary employment to last no more than 90 days.