Position Description
Continuous recruitment through August 202 3 .
Do you love working with people? Are you looking for a fun, fast paced, team-oriented, and community-centered work environment? Seattle Parks and Recreation (SPR) is recruiting individuals with excellent customer service experience to work as a first-line receptionist at the front desk/counter providing customer service and assistance with inquiries from the public and employees internal and external to the department regarding recreational activities. These positions process program registrations, compile and forward along scholarship applications, and assist in planning, organizing and supervising indoor/outdoor recreational activities. The work schedule may include evenings, weekends, and holidays. The late night program includes a Friday/Saturday schedule from 9pm-Midnight.
About the Seattle Parks and Recreation:
Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is providing welcoming and safe opportunities to play, learn, contemplate and build community and promote responsible stewardship of the land. We promote healthy people, a healthy environment and strong communities. Delivering excellent customer service to each visitor and participant is a core value.
SPR commits to City of Seattle Workplace Values and Expectations , and Racial Equity and Social Justice as core principles that guide our work. We support and hold ourselves accountable by striving to eliminate barriers to access and provide employees with equitable opportunities for professional growth and advancement.
The Recreation Division eliminates barriers through responsive, exceptional recreation services. We operate over 50 recreation facilities (community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers) and provide opportunities for people to play, learn, and lead healthy, active lives. Our programs and events include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more — including programs designed for older adults and people with disabilities, as well as grant and partnership programs designed and implemented with immigrant and refugee communities.
Job Responsibilities
Customer Service:
- Greet and engages community members and visitors of all ages and diverse backgrounds including teens, young adults, people experiencing homelessness or in crisis and all other customers in a positive manner in-person and over the telephone, providing information regarding the facility, programs, events, recreation or other activities occurring within the facility or department.
- Explains policies, procedures and requirements related to class enrollment, program participation or facility use.
- Provides excellent communication to both internal and external customers in oral and written formats.
- Provides accurate and prompt information to colleagues, customers, and teammates.
Financial Procedures and Cash Handling:
- Collects associated fees and payments using a computerized database registration system to register payments of participants for various activities/classes, program and schedules facility space rentals.
Computer Registration Software and Report Printing:
- Generates and retrieves reports from computerized registration system and/or manually completes reports on admission, reservations, and attendance using basic math skills.
Other Duties:
- Performs other related duties of a comparable level/type as assigned.
Qualifications
License, Certification and Other Requirements:
- American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.
- Successfully complete Payment Card Industry (PCI) training and comply with standards, within 30 days of employment.
- Successfully complete cash handling training and maintain departmental compliance standards, within 30 days of employment.
- Available to sometimes work evenings, weekends, irregular hours, and split shifts.
- You may be required to lift up to 50 pounds.
- This hiring process involves a background check of conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.
You will love this job if you:
- Have an excellent ability to work in a team environment with a “can do” attitude that is positive and welcoming.
- Have outstanding “people skills” with the ability to effectively serve and partner with a wide range of ages, diversity and cultures.
- Speak a second language other than English to serve our diverse communities.
- Love working in a highly dynamic, fast past environment.
- Some prior experience utilizing a computerized point of sale/event registration system for various daily sales and reporting is a plus!
- Possess outstanding organizational skills.
- Great writing and oral communication skills.
- Can be flexible with your work schedule and serve on-call, as needed.
- Some experience coordinating volunteers is a plus!
Additional Information
The full salary range for this position is $18.69 – $23.65 per hour.
SPR’s Core Competencies:
Accountability & Action:Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
Equity and Inclusion: Supporting the goals of the Race and Social Justice Initiative and the City’s commitment to workforce equity.
Communication: Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
Service: An ongoing commitment to base decisions and actions on the needs and priorities of the City.
Teamwork: Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
More information about employee benefits is available on the City’s website at:
“Most” Employees Plans – Human Resources | seattle.gov
01
Do you have at least 1 year of Customer Service Experience?
- yes
- no
02
What is your work area preference? You can choose more than one option.
- North/Northwest Seattle
- Central Seattle
- South Seattle
- West Seattle
- No preference
03
This hiring process will be used to fill multiple Recreation Attendant vacancies across the city that range from 1-40 hours a week and may vary from Monday – Friday day shift to working evening and weekend hours. How many hours a week do you prefer to work?
- No more than 20 hours per week
- 20 hours per week
- 30 hours per week
- 40 hours per week
- No preference
04
Can you be available to work evenings and weekends?
- yes
- no
05
If interested in working our Teen Late Night program, are you willing and able to work until midnight on Fridays and Saturdays?
- yes
- no
Required Question