Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don’t worry, you can still find yourself in the game!
The Role
Collaborate with Programs Office Staff to assist in creation of tennis programs/classes on the website, proper student placement, and customer communications regarding NTC programs and services while monitoring class capacities/waitlists.
Responsibilities
- Deliver excellent customer service in the handling and responding to emails, phone calls, and in person requests for information and requests pertaining to the Programs Department in areas such as programs, schools, events, private lessons, evaluations, tournaments or any information on tennis activities at the NTC.
- Process junior and adult tennis program registration utilizing current online software system.
- Coordinate, create, maintain, and market all Tennis Programs and events offered at the NTC including all adult and junior competitive leagues, match play and Play days, and all other NTC programs to generate revenue and to assist in the growth of Tennis.
- Assist with the coordination of Private lesson bookings as needed.
- Coordinate and maintain online registration process. Data entry as needed for registration and billing information into software and website.
- Keep up to date with all of the tennis programs, and events offered at NTC. Provide excellent customer service to NTC patrons, ensuring that all information provided to customers is up to date and accurate.
- Keep abreast of all program openings, which classes are fully booked and which are waitlisted. Be familiar with all playing level qualifications, professional staff postings, registration dates and deadlines.
- By way of email and news bulletins, keep Reception Desk Staff appraised of latest information and other postings at it pertains to the program schedule.
- Responsible for answering all questions from the customers accurately and in a timely manner.
- Serve as assistant to Supervisor Tennis Programs and Sr. Business Manager, regarding additional duties as assigned (ie: type program related documents, letters, mailings, print materials for program registration and bulletin board updates etc.).
- Assist with USTA NTC tournaments as assigned.
- Other duties as assigned.
Qualifications
- Tennis knowledge or prior experience working within a tennis facility is preferred
- Prior experience with a scheduling system is required
- Outstanding customer service and communication skills
- Attention to detail and accuracy
- Strong organizational skills
- Computer proficiency, and ability to learn new software programs
- Position is considered Non-Exempt
- Position is considered an onsite at the National Tennis Center
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy – including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
- Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $39,526 – $45,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant’s qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Job Questions:
- Are you authorized to work in the United States?