Overview
This position will be part of a busy and dynamic working environment at CFG Bank Arena. This position is responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events, including will call service, as needed. This role is supported by and works closely with the entire ticketing team.
This role will pay an hourly wage of $19.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
Essential Functions and Responsibilities
- Accurately process payments for tickets while following all proper box office selling and payment procedures
- Answer phone with prompt and courteous attitude as needed
- Demonstrate excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
- Facilitate night-of-show will call
- Sell tickets in Ticketmaster Host and TM1 computer programs
- Process opening and closing paperwork
- Answer questions regarding events, tickets, and schedules
- Remain current with new software and product releases
- Perform all other duties as assigned by ticketing management team
- Handle receipt of cash payments and return of accurate and appropriate change, as needed
- Frequent bending, lifting 15-20 pounds, and sitting are required, as well as exposure to multiple external elements and extensive walking through the arena, including inclines and stairs
Qualifications
Required Experience & Qualifications:
- High School Diploma/GED
- Previous ticketing and/or customer service experience preferred
- Must have basic computer skills and a working knowledge of Windows-based PC programs
- Ability to work well both within a team environment and independently with good decision-making capability
- Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
- Strong verbal and written communication skills
- Extremely organized and detail-oriented and resourceful, able to learn quickly and handle multiple projects simultaneously
- A high degree of personal integrity
- Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats) is highly desirable
- Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
Working Conditions:
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Extensive time spent with moderate to loud noises.
- Frequent bending, sitting or standing for long periods of time