About Atos
Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Tier 2 WAN Engineer
Reports to company headquarters in Plano, TX.
Respond to events presented by network management tools or reported incidents using personal experience, documentation, tools and direction from senior staff or leadership.
Provide hands on support for a variety of networking technologies including Riverbed WAN accelerators, Cisco IOS XR based systems, a variety of Telco circuit technologies and related termination devices.
Extensive support of routing protocols/technologies such EIGRP, BGP, IS-IS, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast. Support carrier circuits and related termination equipment including E1/T1/DS3/GIG E, 10 GIG E. Execute and analyze packet captures using Netscout, Wireshark and other related technologies. Create and be assigned incident tickets or requests. Take ownership of the task and delivery within service level agreements. Convey technical information in a manner suitable to the audience. Participate and technically spearhead troubleshooting and project related conference calls. Managing partnering vendors during issues to ensure they are delivering to service level agreements. Deliverables would include escalating issues as required, scheduling checkpoints providing data, facilitating system access and documenting all activities. Perform routine maintenance activities in areas of expertise (e.g.: vulnerability management, packet captures, etc.). Create or modify documentation in response to new events and learning’s. Contribute to event threshold tuning efforts. Ensure requests and Incidents have timely updates based on SLA metrics. Effectively participate in shift change functions including documentation and discussion. Routinely provide constructive feedback for improvement opportunities.
REQUIREMENTS: Bachelor’s Degree in IT, Engineering (any), or related. Five (5) years of experience in CISCO routing and switching must include: Two (2) years of experience serving in an operations level 2 capacity. Two (2) years of experience in a NOC analyst/engineer role. Experience must also include: Network OSI model and TCP/IP Protocol Suite; TCP/IP network routing & switching; Differentiating application from network problems; Performing TCP/IP Network traces/packet captures with experience interpreting results; Network infrastructure field experience with Cisco routers, Riverbed Steelheads (or similar WAN acceleration technologies), Cisco LAN switching and routing protocols; Communicating on bridges; Vendor management to drive incident resolution; and monitoring tools and strategies.
ALTERNATE EDUCATION/EXPERIENCE REQUIREMENT: Employer will accept a Master’s in IT, Engineering (any), or related and two (2) years of experience in CISCO routing and switching. Must also have skills listed above.
ROVING/TELECOMMUTING EMPLOYEE: Reports to company headquarters in Plano, TX. Will work at various unknown client sites throughout the U.S. for up to 100% of the time. Must be willing to travel anywhere in the U.S. and may be assigned to work at client sites across the U.S. Can work remotely or telecommute. Salary: $134,992 per year. EOE. 8AM to 5PM. M-F. 40. hrs/wk. Job ID: OGL 004.
TO APPLY: https://atos.net/en/careers.
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.