Front Desk – Marsh Creek Community Center

Job Description
As a Recreation Leader, you will be the face of the community center, provide excellent customer service and an exceptional experience to all patrons daily. You will be responsible for processing transactions, responding to questions about our park and programs, questions regarding our department, as well as assisting staff with activities when needed. Recreation Facility Attendants are considered essential staff and can supervise a facility in the absence of a full-time staff member. Recreation Facility Attendants assists Recreation Facility Directors and Assistant Directors in overall management and operation of the facility and recreation programs. This position requires an extensive amount of training, including First Aid/CPR, Safety and overall departmental review, which will be provided.
Duties and Responsibilities
Oversee and/or direct daily program and staff activities. Provide outstanding customer service when assisting the public through various communication methods. Be familiar with the facility and city programs. Responsible for program registrations, facility and shelter rentals. Proper collection and handling of fees in accordance with the City of Raleigh’s cash handling policies and procedures. Maintain records using Excel, Word and Publisher, Class Software and general filing. Help maintain and clean facility as needed. Prepare attendance reports and distribute evaluations to patrons. Supervise check in/check out procedures of programs. Provide feedback regarding program goals and objectives. Create activity schedules. Develop and distribute promotional and marketing information.
Typical Qualifications
Candidate must be at least 18 years of age, and have experience working in a customer service setting. Experience in a recreation setting a plus. This position requires the ability to move around and be able to lift at least 30 lbs.