Department Summary
DISH is a Fortune 250 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is seeking a highly motivated Training Performance Optimization Analyst to drive operational strategy within the Training and Quality department. Our Training Strategy team focuses on building data-driven resources and analyses that evaluate the effectiveness of processes and training activities that drive agent performance and experience. The team also supports a variety of business partners, assuring our call listening and field training teams have the data resources to be successful.
Job Duties:
- Develops and maintains ad hoc and recurring reporting, data analyses, and data-driven recommendations with a focus on training effectiveness and impact to agent performance.
- Influence training creation through validating observations and feedback to discover opportunities in current support material.
- Use SQL and Tableau to transform disparate, discrete data points into cohesive, digestible stories through data visualization and dashboards.
- Guide business decisions of field management, executives, and other business partners through effective communication of key findings.
- Partner cross-functionally with key business groups (Skills Teams, Training Creation, Field Training, Finance, Workforce Management, IT, and more) on critical business processes.
- Analyze current processes and procedures to maintain them or make recommendations to promote effective operations within and between departments; assist in defining, improving, and documenting those processes.
Skills, Experience and Requirements
Qualifications:
- Bachelor’s degree from four-year college or university or equivalent work experience.
- Strong analytical, problem solving, and project management skills.
- Has advanced experience with Excel or Google Sheets
- Is familiar with programming in SQL
- Self-motivated and the ability to work with autonomy; desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause.
- Displays strong initiative for anticipating and meeting business demands, an ability to thrive and be agile in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating timely and accurate results.
- Ability to develop technical documentation and has excellent written and verbal communication skills, including presentation and interpersonal skills.
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.