Description
Cognizant (NASDAQ: CTSH) is a leading provider IT and BPO services, providing strategic initiatives to a variety of global clients. This team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or tests the location results of user queries submitted via Web Search or Maps interface. The Transit City Expert is responsible for high impact work in improving city transit data and providing country specific expertise. The Transit City Expert will is additionally responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work in. While this role is fully remote, all candidates must be local to the Seattle, Washington area.
Role & Responsibilities
- Communicate with internal stakeholder teams and external companies to achieve project goals.
- Create city level transit data modeling policies based on the market needs and local regulations.
- Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.
- Leverage local familiarity with regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.
- Validate quality of new and updated data in the data management platform.
- Make necessary edits for all transit data types.
- Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams.
- Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.
- Conduct in city field research to determine the ground truth of transit issues and user problems.
- Develop outages and alerts capabilities in their assigned city.
- Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.
Desired Skills & Experience
- 1 year – 3 years of experience
- Graduate or equivalent experience
- Good Communication skills in English and native local language
- Technological savviness – with knowledge in Java, C#, C++ and Python
- Deep knowledge of the city /country’s transit/traffic network .
- Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills and excellent attention to detail
Salary and Other Compensation:
The annual salary for this position is between $60,000 – $100,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Speaking English
PL1
Required
2
Customer Service
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.