Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Gravity Haus is an inclusive community that enables an active lifestyle – the seamless merging of work, play, and outdoor adventures. We believe in asking three questions:
Is it good for you?
Is it good for the planet?
Is it an amazing experience?
Based in the heart of the Rocky Mountains, we’re enabling world-class experiences for the modern adventurer, specializing in uniquely designed guest rooms, functional co-working spaces, holistic training and recovery programs, and thoughtfully crafted food and beverage offerings – all curated with a focus on sustainability, connections with nature, and our unique brand of “haus-pitality.” With properties in Vail, Breckenridge, Winter Park, Steamboat, Truckee-Tahoe and future developments in the works, we’re rapidly broadening our reach and poised to double the size of our workforce over the next 12-24 months.
That’s where you come in.
More About You:
- You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
- You’re able to adapt dynamically to shifting internal and external conditions.
- You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
- You can anticipate guest needs and consequences and adjust accordingly.
- You’re a true team player who can find win-for-all solutions.
- You have excellent written and spoken English skills
- You excel at problem solving
- You are organized and innovative
- You voice your opinions and share ideas and best practices
- You collaborate to work smarter, not harder
- You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
What You’ll Do:
- Ensure the consistent execution of service standards
- Cultivate friendships and loyalty within the Gravity Haus community
- Assess, optimize, and manage room blocking, guest requests, bedding needs
- Ensure the company’s compliance with relevant laws.
- Check in and check out protocols with daily usage of the PMS system
- Daily use of Alice software to connect with guests and report maintenance issues
- Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience.
- Make keys, assist with guest room orientation and property orientation
- Educate guests on our Gravity Haus Membership benefits
- Provide anticipatory guest service to ensure a comfortable stay
- Reach out to each guest and member to assist with the pre arrival planning.
- Reply to reservations inquiries from direct guests and partners.
- Collectively work towards driving revenue across the Gravity Haus family.
- Be a bridge between engineering, housekeeping, all operations and front desk
- Resolve guest billing issues and concerns
- Participate in company meetings and communicate on the intercompany Slack channels.
- Be a Gravity Haus Ambassador with an active part in our mission and vision.
- Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude.
- Bring your personality to work
- Have FUN
What We Can Offer You:
- Competitive compensation, consisting of a base salary offering starting at $20
- 40% off Gravity Haus apparel
- 40% off Food & Beverage at Gravity Haus locations
- Discounted stays at Gravity Haus properties and hotel partners
- Complimentary stays at Gravity Haus properties (based on longevity).
- An individual Gravity Haus Membership which includes
- Dryland Fitness & Spa membership
- Access to premium outdoor gear from top brands through Haus Quiver
- The opportunity to be a part of our mission to create a globally conscious community for the modern adventurer!
Gravity Haus is an Equal Opportunity Employer committed to building a diverse team and inclusive work environment. Our mission includes enabling access to the outdoors for all.
The expected pay range is $20.00 – $21.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 492462